Elite Service Desk Technician: Windows & Remote Support

Boston Properties, Inc; New York (NY); On-site; USD 75,900 - 106,425; Full time

Benefits offered by this job

Medical and dental coverage

Retirement savings plan with company match

Backup childcare

Educational assistance

Generous commuter transit subsidy

Job summary

A real estate investment firm is seeking a support technician in New York City to assist all desktop and laptop users. Responsibilities include installation and support of software, hardware diagnosis, and maintenance of user accounts. The ideal candidate should have at least 3 years of service desk experience in a Microsoft environment, excellent communication skills, and the ability to manage multiple tasks effectively. This role supports a competitive salary range along with a comprehensive benefits package, emphasizing a diverse and inclusive workplace.

Qualifications

• Minimum 3 years of service desk support experience required.
• Demonstrated ability to work proactively and independently.
• Detail-oriented and methodical in problem-solving.

Responsibilities

• Support computing needs for desktop and laptop users.
• Manage peripheral installations and software support.
• Maintain user accounts in Active Directory.

Skills

Service desk support experience

Excellent knowledge of Windows 10/11

Excellent knowledge of Microsoft Office

Remote-control support applications

Verbal and written communication skills

Multi-task management

Education

High school diploma or equivalent

BA/BS preferred

Tools

Microsoft Teams

Remote Desktop Protocol (RDP)

Job description

A real estate investment firm is seeking a support technician in New York City to assist all desktop and laptop users. Responsibilities include installation and support of software, hardware diagnosis, and maintenance of user accounts. The ideal candidate should have at least 3 years of service desk experience in a Microsoft environment, excellent communication skills, and the ability to manage multiple tasks effectively. This role supports a competitive salary range along with a comprehensive benefits package, emphasizing a diverse and inclusive workplace.