Elite Service Advisor & Writer - Top Performer Wanted

Buddy Chevrolet; Decatur (GA); On-site; USD 85,000 - 140,000; Full time

Benefits offered by this job

Top Pay

Generous Benefits

Dynamic Team Culture

Cutting-Edge System

Career Acceleration

Job summary

Buddy Chevrolet is seeking an elite Service Advisor to join our team in Decatur, GA. The role focuses on greeting customers, assessing vehicle needs, and translating concerns into clear work orders for technicians. You’ll manage estimates, communicate progress, and ensure exceptional service experiences that drive customer loyalty.

We offer top pay, comprehensive benefits, and a fast-paced, results-driven environment designed to reward performance and growth as you advance within the dealership.

Qualifications

• Proven experience as an Automotive Service Advisor, Service Writer, or in a similar role.
• Strong verbal and written communication skills.
• Excellent customer service and interpersonal skills.
• Basic to intermediate knowledge of automotive systems and repair processes.
• Ability to work in a fast-paced environment and handle multiple tasks.
• Proficiency with applicable systems and service management software.
• A valid driver's license.

Responsibilities

• Greet customers in a friendly and professional manner.
• Listen to customer descriptions of vehicle problems and concerns.
• Inspect vehicles with the customer to confirm issues and accurately document the scope of work.
• Write clear and comprehensive repair orders for technicians.
• Provide detailed explanations of the technician's findings and recommended services to the customer.
• Communicate estimates for parts and labor, and seek customer approval before work begins.
• Keep customers informed of the status of their vehicle and any changes to the original estimate or timeline.
• Maintain a high level of customer satisfaction by ensuring a smooth and transparent service experience.
• Schedule service appointments and manage the service workflow.
• Handle customer inquiries, resolve complaints, and address service-related questions.

Skills

Automotive Service Advisor

Service Writer

Customer service

Communication skills

Tools

Service management software

Job description

Buddy Chevrolet is seeking an elite Service Advisor to join our team in Decatur, GA. The role focuses on greeting customers, assessing vehicle needs, and translating concerns into clear work orders for technicians. You’ll manage estimates, communicate progress, and ensure exceptional service experiences that drive customer loyalty.

We offer top pay, comprehensive benefits, and a fast-paced, results-driven environment designed to reward performance and growth as you advance within the dealership.