Automotive Service Advisor/Writer - Customer Focused, Bonus

America's Service Station; Alpharetta (GA); Vor Ort; USD 42.000 - 62.000; Vollzeit

Benefits dieser Stelle

Employee discounts

Bonus based on performance

Dental insurance

Free uniforms

Health insurance

Vision insurance

Zusammenfassung

America's Service Station in Alpharetta, GA is seeking a motivated and customer-focused Automotive Service Advisor/Writer to join our team as the vital link between customers and technicians.

You will greet customers, write repair orders, explain diagnoses and timelines, provide estimates, and coordinate workflow to ensure timely vehicle completion.

We offer a friendly shop culture with opportunities to upsell preventative maintenance and grow with a trusted community auto service center.

Qualifikationen

• Experience as Automotive Service Advisor or Service Writer.
• Knowledge of automotive systems and repair terminology.
• Customer-facing experience in auto service.

Aufgaben

• Greet customers and conduct vehicle walkarounds to assess service needs and concerns.
• Write accurate repair orders based on customer descriptions and inspections.
• Communicate diagnoses, repairs, and timelines clearly to customers.
• Provide cost estimates and obtain approvals before repairs.
• Coordinate workflow between customers and technicians to complete vehicles on time.
• Follow up with customers on status and notify of delays or further work.
• Upsell preventative maintenance and repairs based on inspections.
• Process payments and review repair orders at delivery.

Kenntnisse

Automotive knowledge

Customer service

Communication

Jobbeschreibung

America's Service Station in Alpharetta, GA is seeking a motivated and customer-focused Automotive Service Advisor/Writer to join our team as the vital link between customers and technicians.

You will greet customers, write repair orders, explain diagnoses and timelines, provide estimates, and coordinate workflow to ensure timely vehicle completion.

We offer a friendly shop culture with opportunities to upsell preventative maintenance and grow with a trusted community auto service center.