Elite Restoration Project Coordinator

SERVPRO of Vacaville / Dixon; Fort Collins (CO); On-site; USD 34,000 - 41,000; Full time

Benefits offered by this job

Health insurance

Weekly Pay Schedule

PTO & Sick Pay

Medical, Vision, Dental, LifeInsurance

Advancement opportunities

Work for one of the largest SERVPRO Fr

Job summary

SERVPRO Fort Collins is seeking a Project Coordination Specialist to own the administrative lifecycle of restoration projects from intake to closeout. A background in restoration or construction is beneficial, with a focus on accurate documentation and cross-team communication.

Responsibilities include setting up projects in DASH, verifying details, coordinating with Project Managers, and maintaining complete files.

Qualifications

• Strong organization and time management.
• High attention to detail.
• Ability to manage multiple projects simultaneously.
• Strong written and verbal communication.
• Ability to identify priorities and independently take action.
• Critical thinking and problem solving.
• Professional customer service.
• Accountability and follow-through.
• Ability to recognize and escalatory risk.
• Understanding of restoration project workflows.
• Ability to interpret carrier and TPA requirements.
• Ability to work collaboratively with Project Managers and field teams.
• Comfort working within multiple technology platforms, including: DASH, WorkCenter / WC2, XactAnalysis, Xactimate, Contractor Connection, Digital Review, DocuSketch, QuickBooks.

Responsibilities

• Project Intake & Job Setup.
• Review newly assigned projects for accuracy and completeness.
• Confirm customer, property, insurance, claim, adjuster, referral, and program information is properly documented.
• Ensure projects are established correctly within DASH and third-party platforms.
• Identify whether the project is Program/TPA, carrier-direct, commercial, self-pay, or other requirements.
• Confirm applicable CAT codes, referral information, job type, service line, and classifications.
• Ensure initial compliance actions and required documentation are established.
• Coordinate with Intake and the Project Manager to resolve missing or conflicting information.
• Confirm customer contact and inspection scheduling are documented.
• Maintain a complete, accurate administrative job file throughout the project lifecycle.
• Maintain current project notes, dates, statuses, contacts, and required documentation.
• Ensure documentation reflects field activity.
• Confirm photos, forms, authorizations, reports, estimates, sketches, drying documentation, invoices, and supporting documents are present.
• Identify missing or incomplete documentation and follow up.
• Ensure significant communication is documented.
• Maintain clear next steps and responsible parties within the file.
• Prevent files from becoming stagnant.

Skills

Strong organization

Time management

Attention to detail

Multi-project management

Written communication

Verbal communication

Prioritization

Critical thinking

Customer service

Accountability

Risk awareness

Restoration workflows

Carrier/TPA requirements

Team collaboration

Tools

DASH

WorkCenter / WC2

XactAnalysis

Xactimate

Contractor Connection

Digital Review

DocuSketch

QuickBooks

Job description

SERVPRO Fort Collins is seeking a Project Coordination Specialist to own the administrative lifecycle of restoration projects from intake to closeout. A background in restoration or construction is beneficial, with a focus on accurate documentation and cross-team communication.

Responsibilities include setting up projects in DASH, verifying details, coordinating with Project Managers, and maintaining complete files.