Remote Hotel Reservations & Vacation Planning Specialist

Medium; Baltimore (MD); Remote; USD 40,000 - 55,000; Full time

Benefits offered by this job

Fully remote environment

Flexible scheduling

Training resources

Access to reservation tools

Industry resources

Supportive professional environment

Opportunities to expand knowledge

Job summary

Medium is seeking motivated, service-oriented individuals to assist clients with hotel accommodations, reservations, and vacation planning. This remotely-based role researches lodging options, coordinates details, and provides personalized support throughout planning and booking.

This position suits people who enjoy helping others, have strong organizational and communication skills, and are comfortable learning online reservation systems.

Qualifications

• Strong communication and customer service skills.
• Excellent organization and attention to detail.
• Comfortable researching and comparing information online.
• Ability to work independently and manage time effectively.
• Basic computer and internet proficiency.
• Willingness to complete training and learn reservation systems.
• Previous hospitality, customer service, reservations or related fields helpful but not required.
• Must be 18 years of age or older.
• Reliable computer and internet access.

Responsibilities

• Research hotels, resorts, and accommodation options based on client preferences and needs.
• Assist clients with availability, reservation options, and booking details.
• Coordinate accommodations and related vacation components when requested.
• Review reservation information for accuracy prior to confirmation.
• Communicate professionally with clients throughout the planning and booking process.
• Assist with reservation updates, changes, and general questions.
• Maintain organized client and booking records.
• Utilize approved reservation platforms and industry resources.
• Stay informed about properties, destinations, promotions, and booking procedures.
• Provide attentive follow-up and personalized client service.

Skills

Communication

Customer service

Attention to detail

Time management

Independent work

Computer basics

Research online

Tools

Reservation platforms

Industry resources

Job description

Medium is seeking motivated, service-oriented individuals to assist clients with hotel accommodations, reservations, and vacation planning. This remotely-based role researches lodging options, coordinates details, and provides personalized support throughout planning and booking.

This position suits people who enjoy helping others, have strong organizational and communication skills, and are comfortable learning online reservation systems.