Elite Reservations Concierge

Greenbrier International; Greenbrier (TN); On-site; USD 35,000 - 45,000; Full time

Job summary

A leading hospitality establishment seeks a Personal Hospitality Expert to capture reservations and deliver outstanding customer service. This role requires strong selling techniques and exceptional communication skills. The ideal candidate will have a minimum of two years of experience in the hospitality or reservations industry, with a detail-oriented approach. Join our team and contribute to a high-growth business focused on guest satisfaction.

Qualifications

• A minimum of two years related experience in the hospitality industry.
• Strong sales background is considered.
• NAVIS Certification is a plus.

Responsibilities

• Assist guests by selling future reservations.
• Promptly follow up with guest inquiry leads.
• Answer telephone calls and emails professionally.

Skills

Exceptional verbal communication skills

Written communication skills

Customer service orientation

Problem-solving ability

Detail orientation

Education

Minimum of two years in hospitality or reservations

Tools

MS Office (Outlook, Word, Excel)

NAVIS Applications

Job description

A leading hospitality establishment seeks a Personal Hospitality Expert to capture reservations and deliver outstanding customer service. This role requires strong selling techniques and exceptional communication skills. The ideal candidate will have a minimum of two years of experience in the hospitality or reservations industry, with a detail-oriented approach. Join our team and contribute to a high-growth business focused on guest satisfaction.