Elite Premium Guest Services Coordinator

American Airlines; Dallas (TX); On-site; USD 30,000 - 34,000; Full time

Benefits offered by this job

Travel Perks

Health Benefits

Wellness Programs

401(k) Program

Additional Benefits

Job summary

American Airlines seeks a Full Time Premium Guest Services Coordinator at Dallas/Fort Worth International Airport to deliver premium service and manage elite lounge processes. You will coordinate reservations, access, and troubleshooting for elite customers in a fast-paced environment.

The role requires strong English communication, the ability to work irregular hours, and familiarity with SABRE/QIK systems. Benefits include travel perks and health programs.

Qualifications

• High school diploma or GED required.
• Ability to read, write, and understand the English language.
• FAA background checks required in some locations.
• Prior travel industry experience preferred.
• Excellent customer service and communication skills.

Responsibilities

• Provide premium customer service to all customers.
• Register customers and verify lounge access.
• Greet customers and assist with requests.
• Book and confirm flight reservations using SABRE and QIK.
• Check premium customers in for flights and manage rebooking.
• Coordinate elite status services and lounge operations.
• Document issues in the PNR and maintain standards.

Skills

Customer service

Communication

Teamwork

Multitasking

Bilingual English/Spanish

Education

High school diploma or GED

Tools

SABRE

QIK

Job description

American Airlines seeks a Full Time Premium Guest Services Coordinator at Dallas/Fort Worth International Airport to deliver premium service and manage elite lounge processes. You will coordinate reservations, access, and troubleshooting for elite customers in a fast-paced environment.

The role requires strong English communication, the ability to work irregular hours, and familiarity with SABRE/QIK systems. Benefits include travel perks and health programs.