Elite Player Development & Guest Concierge

Ultipro; Chandler (AZ); Hybrid; USD 52,000 - 78,000; Full time

Job summary

Gila River Casino is seeking a Guest Engagement & Acquisition professional in Chandler, AZ to attract high-worth players and deliver personalized experiences. You will engage guests, track outreach, and maintain loyalty through tailored programs.

The role emphasizes relationship building, strong communication, and flexibility to work nights and holidays within an Indian Gaming environment.

Qualifications

• High School diploma or equivalent required.
• Proven experience in hospitality, sales, guest services, or casino operations; experience in Player Development a strong plus.
• Confident, outgoing personality with a passion for building relationships and delivering high-level guest service.
• Must be computer literate and have knowledge of Microsoft Office and/or other computer and HR Software.
• Understanding of casino loyalty programs, player tracking systems, and gaming operations preferred.
• Ability to work a flexible schedule including nights, weekends, and holidays.
• Strong interpersonal and communication skills, both written and oral.

Responsibilities

• Actively seek out and engage potential high-worth players on-property and through strategic outreach.
• Create personalized, high-touch experiences that encourage guest loyalty and increased visitation.
• Represent the brand with energy, authenticity, and professionalism both on and off the casino floor.
• Build trust-based relationships with new and emerging players by offering guidance on casino amenities, promotions, and rewards programs.
• Maintain regular communication with assigned guests through phone calls, text, email, and in-person conversations.
• Monitor guest gaming activity and progression using player tracking tools and loyalty data.
• Identify when players reach qualifying thresholds and coordinate a warm, seamless handoff to an Executive Host.
• Ensure proper documentation of player status and interactions in the CRM system.
• Work closely with Player Development, Marketing, and Operations teams to align guest experiences with business goals.
• Provide feedback on player trends, preferences, and engagement patterns to support strategic planning.
• Ensure every interaction reflects the values and service standards of the casino brand.
• Resolve minor guest issues promptly and professionally, escalating when necessary.

Skills

Customer service

Relationship building

Communication

Hospitality

Sales

Education

High School diploma or equivalent

Tools

Microsoft Office

HR Software

Job description

Gila River Casino is seeking a Guest Engagement & Acquisition professional in Chandler, AZ to attract high-worth players and deliver personalized experiences. You will engage guests, track outreach, and maintain loyalty through tailored programs.

The role emphasizes relationship building, strong communication, and flexibility to work nights and holidays within an Indian Gaming environment.