Guest Experience Specialist, Players Club

Gila River Resorts & Casinos; Chandler (AZ); On-site; USD 2,066,000 - 2,893,000; Full time

Job summary

Gila River Resorts & Casinos in Chandler, AZ seeks a Guest Services Associate to deliver outstanding guest experiences on the casino floor and at the Players Club booth, promoting enrollments and assisting with card issuance.

The role requires basic computer skills and reliability, with a willingness to work in a smoking environment. Candidates must pass background checks and pre-employment screenings.

Qualifications

• High School Diploma or equivalent preferred.
• GILA WAY: Greet, Interact, Listen, Appreciate our guest.
• Must have intermediate computer skills with Microsoft Office Suite.
• Must pass a pre-employment drug/alcohol test and agree to maintain a Drug-Free Workplace as a condition of employment.
• Must pass a full background check to be certified/licensed prior to employment.
• Must be able to work in a smoking environment.

Responsibilities

• Promotes and provides excellent guest service experiences to both internal and external guests.
• Identifies, establishes and inspires enrollments to prospective Players Club members both on the casino floor and the Players Club booth.
• Communicates properly with guests with reference to ticket redemption and preparation of player's club cards.
• Prepares new cards, replacement cards, and updates information in the player development system for guests.
• Performs other special projects and duties as assigned.

Skills

GILA WAY

Education

High School Diploma

Tools

MS Office

Job description

Gila River Resorts & Casinos in Chandler, AZ seeks a Guest Services Associate to deliver outstanding guest experiences on the casino floor and at the Players Club booth, promoting enrollments and assisting with card issuance.

The role requires basic computer skills and reliability, with a willingness to work in a smoking environment. Candidates must pass background checks and pre-employment screenings.