Elite Player Development & Engagement Concierge

Ultipro; Chandler (AZ); On-site; USD 38,000 - 52,000; Full time

Job summary

Gila River Casino seeks a driven Guest Engagement & Acquisition professional to actively engage high-value players on-property and through outreach, creating personalized experiences that foster loyalty and repeat visits. You will build trusted relationships, communicate promotions, and monitor play to ensure smooth handoffs to Executive Hosts while documenting activities in the CRM.

The role requires strong hospitality instincts, excellent communication, and flexibility to work nights,

Qualifications

• High School diploma or equivalent required.
• Experience in hospitality, sales, guest services, or casino operations preferred.
• Strong communication and interpersonal skills essential.
• Ability to work nights, weekends, and holidays.
• Computer literacy with MS Office; knowledge of loyalty programs preferred.

Responsibilities

• Actively engage potential high-worth players on-property and through outreach.
• Create personalized experiences to drive guest loyalty and visitation.
• Represent the brand with energy and professionalism on and off the casino floor.
• Build trust-based relationships and communicate about amenities, promotions, and rewards programs.
• Monitor guest activity and coordinate handoffs to Executive Host; document interactions in CRM.

Skills

Interpersonal skills

Communication

Customer service

Education

High School diploma or equivalent

Tools

MS Office

Job description

Gila River Casino seeks a driven Guest Engagement & Acquisition professional to actively engage high-value players on-property and through outreach, creating personalized experiences that foster loyalty and repeat visits. You will build trusted relationships, communicate promotions, and monitor play to ensure smooth handoffs to Executive Hosts while documenting activities in the CRM.

The role requires strong hospitality instincts, excellent communication, and flexibility to work nights,