Elite Luxury Sales and Clienteling Specialist

Tapestry; Commerce (CA); On-site; USD 31,000 - 50,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401(k)

Paid Paternity and Maternity leave

Commuter Benefits

Disability insurance

Tuition assistance

Job summary

Coach is seeking a passionate luxury retail associate in a fast-paced environment. You will represent the Coach brand, deliver personalized styling, and drive sales through expert product knowledge and a premium client experience.

You will use mobile POS and clienteling tools, build lasting customer relationships, and contribute to team success while maintaining store standards and visual merchandising.

Qualifications

• 1+ years of sales experience (luxury retail preferred); knowledge of fashion trends and competitors.
• POS operation experience; basic computer proficiency (iPad/laptop, Mobile POS).
• Strong English proficiency; ability to work in a fast-paced luxury retail environment.

Responsibilities

• Represent Coach as a brand ambassador, adhering to the Coach Guide to Style and Service standards.
• Build lasting client relationships through personalized styling, product expertise, and fashion advice.
• Drive sales through cross-selling, upselling, and tailored recommendations.
• Utilize mobile POS, clienteling tools, and social selling platforms to capture data and encourage repeat purchases.
• Develop and execute personal sales plans; meet or exceed KPIs.
• Source new customers and follow up to close sales.
• Maintain floor energy, manage multiple customers, and adapt selling techniques.
• Complete daily operational tasks (cash wrap, inventory processing, replenishment, visual merchandising).
• Keep sales floor and stockroom clean, organized, and stocked; follow policies and asset protection.

Job description

Coach is seeking a passionate luxury retail associate in a fast-paced environment. You will represent the Coach brand, deliver personalized styling, and drive sales through expert product knowledge and a premium client experience.

You will use mobile POS and clienteling tools, build lasting customer relationships, and contribute to team success while maintaining store standards and visual merchandising.