Luxury Retail Sales Associate — Style & Clienteling Pro

FashionUnited; McAllen (TX); On-site; USD 20,664 - 26,518; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401(k)

Paid Paternity and Maternity leave

Commuter Benefits

Disability insurance

Tuition assistance

Job summary

Coach is seeking a Sales Associate to represent the brand on the floor in a fast‑paced luxury retail environment in the United States. You will build client relationships through styling and product knowledge, drive sales with personalized recommendations, and use POS and clienteling tools to encourage repeat purchases.

The role emphasizes staying energetic on the floor, fulfilling daily operations, and contributing to brand initiatives.

Qualifications

• 1+ years of sales experience in luxury retail is preferred.
• Experience with POS operation, basic computer proficiency (iPad/laptop, Mobile POS), walkie‑talkie use, ability to read price/release sheets.
• Ability to work at a fast pace, lift up to 50 lb, and maneuver the sales floor and stockroom.
• Luxury retail background, social media savvy, experience with live‑stream shopping or video demos, clienteling and data acquisition skills.
• Strong English language proficiency.

Responsibilities

• Represent Coach as a brand ambassador, adhering to the Coach Guide to Style and Service standards.
• Build lasting client relationships through personalized styling, product expertise, and fashion advice.
• Drive sales through cross‑selling, upselling, and tailored recommendations.
• Utilize mobile POS, clienteling tools, and social selling platforms to capture data and encourage repeat purchases.
• Develop and execute personal sales plans; meet or exceed individual and team KPIs.
• Source new customers, maintain relationships, and follow up to close sales.
• Maintain high energy on the floor, manage multiple customers, and adapt selling techniques to business needs.
• Complete daily operational tasks (cash wrap, inventory processing, replenishment, visual merchandising) while maintaining service standards.
• Keep sales floor and stockroom clean, organized, and stocked; follow retail policies, POS, and asset protection procedures.
• Process transactions efficiently (purchases, returns, exchanges, online pickups).
• Support inventory cycles: receive shipments, stock shelves, and manage product movement.
• Assist teammates in functional areas as required.
• Foster a collaborative, trust‑based environment; encourage team performance.
• Participate in brand initiatives, training programs, and inclusion activities.
• Welcome feedback, adapt behaviors, and maintain a calm, professional demeanor.

Skills

Sales experience

Luxury retail experience

POS operation

Mobile POS

Price sheets

Walkie-talkie usage

iPad proficiency

Fast-paced environment

Physical strength

Social media savvy

Live-stream shopping

Clienteling

Data acquisition

English proficiency

Job description

Coach is seeking a Sales Associate to represent the brand on the floor in a fast‑paced luxury retail environment in the United States. You will build client relationships through styling and product knowledge, drive sales with personalized recommendations, and use POS and clienteling tools to encourage repeat purchases.

The role emphasizes staying energetic on the floor, fulfilling daily operations, and contributing to brand initiatives.