Elite Hotel Reservations Specialist

Go Port; Merritt Island (FL); On-site; USD 45,000 - 55,000; Full time

Job summary

Go Port in Merritt Island, FL is seeking a Hotel Reservations Specialist to accurately book and coordinate hotel reservations, ensuring seamless operations and alignment with contractual agreements. You will collaborate with hotel partners and internal teams, process high-volume reservations, resolve issues in real time, verify invoices, and maintain system accuracy.

Weekend and holiday availability is required.

Qualifications

• Hospitality experience in a hotel or lodging environment (front desk, reservations, guest services, auditor) strongly preferred.
• Strong problem-solving skills, with the ability to resolve issues quickly and efficiently.
• Strong written communication skills for interaction with hotel partners and internal teams.
• Effective time management skills, capable of balancing and meeting multiple deadlines in a fast-paced environment.
• Highly organized and a keen attention to detail to ensure accuracy in all processes.
• Ability to adapt to changing processes, systems, and operational needs.
• Comfortable working independently while collaborating across teams
• Proficiency with computer systems, digital communication platforms, and standard business software (i.e. Microsoft Office, or Google Business Suite products)

Responsibilities

• Accurately process hotel reservations within established deadlines.
• Coordinate with internal teams, including Customer Experience and Finance, to ensure all orders and hotel invoices are accurate.
• Troubleshoot reservation-related issues, resolving any errors or changes to ensure smooth operations and customer satisfaction.
• Maintain a thorough understanding of all current contracts with hotel partners, ensuring that all bookings comply with contractual agreements.
• Communicate with hotel partners via email and phone to confirm and verify all customer reservation details.
• Collaborate with the Martech team to keep internal systems up to date with sold-out dates and other important information from hotel partners.
• Provide feedback to management on any process gaps and opportunities for improvement.
• Partner with internal teams to identify areas of improvement/automation for workflows to increase efficiency and create processes that support better communication and collaboration cross-functionally to support the customer experience.
• Participate in reviewing procedures, documentation, and internal processes to improve accuracy, consistency, and ease of use for team members.
• Review and verify financial accuracy in orders and revisions, ensuring compliance with all internal processes and workflows.
• Maintain a complete understanding of the hotel internal reservation systems and the Admin panel.
• Assist with special projects and additional support functions as needed
• Additional duties may be assigned as necessary.

Skills

Hospitality experience

Problem-solving

Written communication

Time management

Attention to detail

Adaptability

Independent work

Computer proficiency

Tools

Microsoft Office

Google Workspace

Job description

Go Port in Merritt Island, FL is seeking a Hotel Reservations Specialist to accurately book and coordinate hotel reservations, ensuring seamless operations and alignment with contractual agreements. You will collaborate with hotel partners and internal teams, process high-volume reservations, resolve issues in real time, verify invoices, and maintain system accuracy.

Weekend and holiday availability is required.