Hotel Reservations Coordinator — Detail‑Oriented & Collaborative

Go Port; Merritt Island (FL); On-site; USD 45,000 - 55,000; Full time

Job summary

Go Port is seeking a Hotel Reservations Specialist to accurately book and coordinate hotel reservations, ensuring smooth operations behind the scenes. You will work with hotel partners and internal teams to manage high-volume bookings and maintain contractual compliance.

The role requires strong organization, extreme attention to detail, and the ability to communicate effectively. Weekend and holiday availability is expected to support customer experience.

Qualifications

• Experience in a hotel or lodging environment preferred.
• Strong problem-solving skills.
• Strong written communication with partners and internal teams.
• Excellent time management in a fast-paced environment.
• Highly organized with keen attention to detail.
• Ability to adapt to changing processes and systems.
• Independent work with collaboration across teams.
• Proficiency with standard business software (Office or Google Workspace).

Responsibilities

• Process hotel reservations within established deadlines.
• Coordinate with Customer Experience and Finance to ensure orders and invoices are accurate.
• Troubleshoot reservation issues to ensure smooth operations and customer satisfaction.
• Ensure bookings comply with hotel contracts and agreements.
• Communicate reservation details with hotel partners via email and phone.
• Keep internal systems updated with sold-out dates and partner information.
• Provide feedback to management on process gaps and improvements.
• Collaborate to identify automation opportunities and improve cross-functional workflows.
• Review procedures to improve accuracy and consistency for the team.
• Verify financial accuracy in orders and revisions.
• Maintain understanding of hotel reservation systems and Admin panel.
• Assist with special projects and additional support as needed.
• Additional duties may be assigned.

Skills

Hospitality experience

Problem solving

Written communication

Time management

Detail oriented

Process adaptability

Independent yet collaborative

Software proficiency

Tools

Microsoft Office

Google Workspace

Job description

Go Port is seeking a Hotel Reservations Specialist to accurately book and coordinate hotel reservations, ensuring smooth operations behind the scenes. You will work with hotel partners and internal teams to manage high-volume bookings and maintain contractual compliance.

The role requires strong organization, extreme attention to detail, and the ability to communicate effectively. Weekend and holiday availability is expected to support customer experience.