Elite Guest Services Specialist

Thunder Valley Casino; Lincoln (CA); On-site; USD 25,000 - 30,000; Full time

Job summary

Qualifications

• 1 year of customer service experience required.
• High school diploma or equivalent.
• Ability to speak and write fluently in English.
• Proficiency with computers and office software.

Responsibilities

• Answer all incoming inquiries in a professional manner using multiple applications.
• Create, modify, and cancel hotel, spa, and dining reservations and process payments as needed.
• Maximize rate for reservations and upsell where appropriate.
• Direct calls to the correct departments and guests as needed.
• Provide information on facilities, directions, and upcoming events.

Skills

Customer Service

English Fluency

Computer Proficiency

MS Office

Phone Etiquette

Education

High School Diploma

Tools

Hotel Management Systems

Player Tracking Software

Microsoft Office

Job description