Royal Service Concierge

Fairmont; San Francisco (CA); On-site; USD 96,432,000 - 110,208,000; Full time

Job summary

Fairmont San Francisco is seeking a full-time Front Desk/Guest Services Associate to provide professional, friendly service and manage guest communications. You will coordinate with Housekeeping, Front Office and Engineering to ensure seamless guest experiences.

You should have strong guest relations, excellent communication, and basic Windows software skills. The role offers $35.64 USD gross hourly pay and requires eligibility to work in the United States.

Qualifications

• Previous customer related experience an asset.
• Must possess outstanding guest services skills and sophisticated verbal communication skills.
• Computer literate in Microsoft Windows applications required.
• Strong interpersonal and problem solving abilities.
• Highly responsible & reliable.
• Ability to work well under pressure in a fast paced environment.
• Ability to work cohesively with fellow colleagues as part of a team.
• Ability to focus attention on guest needs, remaining calm and courteous at all times.

Responsibilities

• Consistently offer professional, friendly and engaging service.
• Process all external and internal calls, text messages, or emails either by redirecting calls or assisting the caller.
• Take ownership of the caller's request and ensure follow up according to the hotel's standards and taking messages if necessary.
• Have a sufficient working knowledge of all departments, in particular Housekeeping, Front Office and Engineering.
• Maintain and monitor the "Royal Service" software system.
• Serve as a liaison for Guests requiring information relating to all aspects of the hotel.
• Handle and distribute faxes, voice messages and written messages for internal and external Guests.
• Have full knowledge of the hotel's emergency procedures.
• Follow department policies, procedures and service standards.
• Follow all safety policies.
• Other duties as assigned.

Skills

Guest services

Communication

Interpersonal skills

Reliability

Teamwork

Problem solving

Customer service

Guest relations

Tools

Microsoft Windows

Job description

Fairmont San Francisco is seeking a full-time Front Desk/Guest Services Associate to provide professional, friendly service and manage guest communications. You will coordinate with Housekeeping, Front Office and Engineering to ensure seamless guest experiences.

You should have strong guest relations, excellent communication, and basic Windows software skills. The role offers $35.64 USD gross hourly pay and requires eligibility to work in the United States.