Lux Guest Services Agent | Flexible Shifts & Concierge

Beacon-Grand; San Francisco (CA); On-site; USD 52,000 - 64,000; Full time

Job summary

Beacon Grand in San Francisco is seeking a Guest Service Agent to deliver consistent, exceptional service from check-in to checkout, including registration, cashiering, and concierge tasks. You will welcome guests, answer questions, and coordinate with departments to ensure a seamless stay.

The role emphasizes upselling, guest satisfaction, and maintaining knowledge of hotel amenities, history, and local attractions, with a focus on security and precision in daily operations.

Qualifications

• Experience in a luxury hotel environment is required.
• Ability to work flexible shifts, including weekends and holidays.
• Excellent verbal and written communication skills.
• Basic math and computer skills required.
• Experience with PMS software, Opera is a plus.

Responsibilities

• Registration: Welcome and register guests expeditiously and collect required information.
• Guest Support: Answer questions and resolve issues to ensure guest satisfaction.
• Revenue & Upselling: Upsell rooms, F&B outlets, and promotions.
• Guest Services: Make reservations and provide concierge services.
• Communication: Coordinate with hotel departments to maintain guest satisfaction.
• Responsiveness: Respond quickly to guest requests and follow up.
• Hotel Knowledge: Maintain knowledge of hotel history, services, and packages.
• Security: Manage and protect guest keys and confidential information.
• Service Standards: Maintain high customer service levels.
• Administrative: Process mail, faxes, and daily checklists; know daily groups/functions.
• Cashiering & Finance: Handle transactions and balance cash/credit; accept payments.
• Reporting: Balance daily receipts and complete shift reports.
• Maintenance: Keep work areas clean and stocked; manage lobby and stations.
• Teamwork: Collaborate with colleagues to reach goals.

Skills

Luxury hotel experience

Flexible shifts

Excellent communication

Math & computer skills

Problem solving

Physical stamina

Tools

Opera PMS

Job description

Beacon Grand in San Francisco is seeking a Guest Service Agent to deliver consistent, exceptional service from check-in to checkout, including registration, cashiering, and concierge tasks. You will welcome guests, answer questions, and coordinate with departments to ensure a seamless stay.

The role emphasizes upselling, guest satisfaction, and maintaining knowledge of hotel amenities, history, and local attractions, with a focus on security and precision in daily operations.