Elite Guest Experience Manager

Four Seasons; Austin (TX); On-site; USD 60,000 - 90,000; Full time

Benefits offered by this job

Medical/Dental/Vision

Room stays

Employee meals

Dry cleaning

Parking

Public transport discount

Beds & bedding

Gym membership

Paid holidays

401k matching

Parental leave

Growth opportunities

Job summary

Four Seasons Hotel Austin is seeking a Guest Experience Manager to join our Rooms team. You will personalize guest experiences by coordinating with multiple departments and going above and beyond to ensure every guest enjoys a memorable stay.

We value strong communication, problem-solving, and a US work authorization. The role requires 2–5 years in guest experience or similar, and offers access to complimentary staff perks and growth opportunities within Four Seasons.

Qualifications

• Strong communication skills.
• Two to five years previous experience in Guest Experience or a related field preferred.
• Quick problem solver.
• Work authorization in the United States.

Responsibilities

• The Guest Experience Manager personalizes all experiences for guests by coordinating with various departments in going above and beyond to ensure all guests have a great stay. This position interacts with Elite guests, private residence owners and high-profile individuals.

Skills

Strong communication

Guest Experience experience

Problem-solving

US work authorization

Job description

Four Seasons Hotel Austin is seeking a Guest Experience Manager to join our Rooms team. You will personalize guest experiences by coordinating with multiple departments and going above and beyond to ensure every guest enjoys a memorable stay.

We value strong communication, problem-solving, and a US work authorization. The role requires 2–5 years in guest experience or similar, and offers access to complimentary staff perks and growth opportunities within Four Seasons.