Guest Experience Manager (Department Head)

Four Seasons; Austin (TX); On-site; USD 60,000 - 90,000; Full time

Benefits offered by this job

Medical/Dental/Vision

Room stays

Employee meals

Dry cleaning

Parking

Public transport discount

Beds & bedding

Gym membership

Paid holidays

401k matching

Parental leave

Growth opportunities

Job summary

Four Seasons Hotel Austin is seeking a Guest Experience Manager to join our Rooms team. You will personalize guest experiences by coordinating with multiple departments and going above and beyond to ensure every guest enjoys a memorable stay.

We value strong communication, problem-solving, and a US work authorization. The role requires 2–5 years in guest experience or similar, and offers access to complimentary staff perks and growth opportunities within Four Seasons.

Qualifications

• Strong communication skills.
• Two to five years previous experience in Guest Experience or a related field preferred.
• Quick problem solver.
• Work authorization in the United States.

Responsibilities

• The Guest Experience Manager personalizes all experiences for guests by coordinating with various departments in going above and beyond to ensure all guests have a great stay. This position interacts with Elite guests, private residence owners and high-profile individuals.

Skills

Strong communication

Guest Experience experience

Problem-solving

US work authorization

Job description

About Four Seasons

Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.

Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture. At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.

About the location:

Austin’s particular brand of cool is evident in every detail of our lakeside retreat, as unique as the city itself. Poised in the heart of downtown— on the banks of Lady Bird Lake, the Hotel offers a convenient escape for those looking to explore Austin’s iconic happenings from a secluded oasis. Offering 286 total guest rooms and suites, two award-winning dining outlets (Ciclo and Live Oak), a luxury spa, and 17,121 sq. ft. (1,591 m2) of event space, we remain one of Austin’s first and longest-standing luxury hotels. Guests come for our legendary service and well-appointed accommodations and then return for our exciting seasonal activations and ever-evolving food and beverage offerings.

About The Role

Four Seasons Hotel Austin is seeking a Guest Experience Manager to join our dynamic Rooms Team. We are looking for someone with excitement and dedication in serving our guests. Satisfying our guests depends on the united efforts of many, we are most effective when we work together cooperatively, respecting each other’s contribution and importance.

What You Will Do

Are you excited about delivering the best experience to our guests? This position may be the perfect fit for you! The Guest Experience Manager personalizes all experiences for guests by coordinating with various departments in going above and beyond to ensure all guests have a great stay. This position interacts with our Elite guests, who are our most valued customers, private residence owners and high-profile individuals.

What You Bring

• Strong communication skills
• Two to five years previous experience in Guest Experience or a related field preferred
• Quick problem solver
• Work authorization in the United States

What We Offer

COMPLIMENTARY

• FREE Medical, Dental and Vision Insurance after 30 days!!!
• Room night stays at Four Seasons Worldwide
• Employee meals prepared by the Four Seasons Culinary Team
• Dry cleaning and alteration of employee uniforms
• Parking in Downtown Austin during work shifts

DISCOUNTED

• Discounted public transportation options
• Four Seasons beds and bedding
• Gold’s Gym membership

Additional

• Vacation, Sick, Twelve (12) Paid Holidays
• 401k participation with a company matching program
• 100% Company-Paid Parental Leave
• Growth opportunities within Four Seasons

Schedule & Hours

As our hotel is open 24/7, 365 days a year, we expect our managers to be flexible in working mornings, evenings, weekends, and holidays.

The greatest strength of Four Seasons is the diversity of our people. Celebrating diversity ensures a strong culture as we build on our foundation of the Golden Rule. The Four Seasons culture journey is continuing to grow with our Diversity, Inclusion and Belonging focus.

Four Seasons is an Equal Opportunity, affirmative action employer. Minorities, women, veterans, and individuals with disabilities are encouraged to apply. To access the 'EEOC is The Law' Information poster please visit this website - https://eeoc.gov/sites/default/files/migrated_files/employers/poster_screen_reader_optimized.pdf