Spa Receptionist

Four Seasons; Austin (TX); On-site; USD 2,066,000 - 3,031,000; Full time

Benefits offered by this job

Free medical, dental and vision after

Room nights at Four Seasons hotels

Uniform dry cleaning

Parking in Downtown Austin

Discounted transport options

401k with company matching

Paid holidays

Job summary

Four Seasons Hotel Austin is seeking a Spa Receptionist to join our Spa Team. You will welcome guests, answer inquiries about treatments, and schedule services to optimize the guest experience. Being knowledgeable about our menu options and pricing is essential for delivering exceptional service.

The role requires a strong focus on customer care, effective communication, and the ability to adapt to a fast-paced environment, with open shifts including mornings, evenings, weekends, and holidays.

Qualifications

• 1-2 years customer service experience preferred
• Strong communication skills
• Ability to quickly solve problems
• Work authorization in the United States

Responsibilities

• Welcome guests and handle inquiries about treatments, products and services offered as well as pricing
• Schedule treatments to maximize use of time within the treatment schedule
• Be knowledgeable about all available menu options

Skills

Customer service

Communication skills

Problem solving

US work authorization

Job description

About Four Seasons

Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.

About Four Seasons

Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.

At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.

About the location

Austin’s particular brand of cool is evident in every detail of our lakeside retreat, as unique as the city itself. Poised in the heart of downtown— on the banks of Lady Bird Lake, the Hotel offers a convenient escape for those looking to explore Austin’s iconic happenings from a secluded oasis. Offering 286 total guest rooms and suites, two award-winning dining outlets (Ciclo and Live Oak), a luxury spa, and 17,121 sq. ft. (1,591 m2) of event space, we remain one of Austin’s first and longest-standing luxury hotels. Guests come for our legendary service and well-appointed accommodations and then return for our exciting seasonal activations and ever-evolving food and beverage offerings.

It comes from our belief that life is richer when we truly connect to the people and the world around us.

About The Role

Four Seasons Hotel Austin is seeking a Spa Receptionist to join our dynamic Spa Team. We are looking for someone with excitement and dedication in serving our guests. Satisfying our guests depends on the united efforts of many, we are most effective when we work together cooperatively, respecting each other’s contribution and importance.

What You Will Do

Are you excited about delivering the best Spa experience to our guests? This position may be the perfect fit for you! The Spa Receptionist welcomes guests and handles all inquiries by being knowledgeable about treatments, products and services offered as well as pricing, and scheduling treatments to maximize use of time within the treatment schedule. Spa Receptionists anticipate, customize, and service guest’s needs before being asked and are knowledgeable about all available menu options.

What You Bring

• One to two years’ experience working in a customer service role preferred
• Strong communication skills
• Ability to be a quick problem solver
• Work authorization in the United States

What we offer

Learn About Our Amazing Benefits!

COMPLIMENTARY

• FREE Medical, Dental and Vision Insurance after 30 days!!!
• Room night stays at Four Seasons Worldwide
• Employee meals prepared by the Four Seasons Culinary Team
• Dry cleaning and alteration of employee uniforms
• Parking in Downtown Austin during work shifts

DISCOUNTED

• Discounted public transportation options
• Four Seasons beds and bedding
• Gold’s Gym membership

Additional

• Vacation, Sick, Twelve (12) Paid Holidays
• 401k participation with a company matching program
• 100% Company-Paid Parental Leave
• Growth opportunities within Four Seasons

Schedule & Hours

As our hotel is open 24/7, 365 days a year, we expect our spa receptionists to be flexible in working mornings, evenings, weekends and holidays.

The greatest strength of Four Seasons is the diversity of our people. Celebrating diversity ensures a strong culture as we build on our foundation of the Golden Rule. The Four Seasons culture journey is continuing to grow with our Diversity, Inclusion and Belonging focus. Four Seasons is an Equal Opportunity, Aff... Minorities, women, veterans, and individuals with disabilities are encouraged to apply. To access the 'EEOC is The Law' Information poster please visit this website - https://eeoc.gov/sites/default/files/migrated_files/employers/poster_screen_reader_optimized.pdf