Front Office Concierge (Full Time)

Mauna Kea Resort; Waimea/Kamuela (HI); On-site; USD 42,000 - 58,000; Full time

Job summary

Mauna Kea Resort in Hawaii is seeking a Front Office Concierge to assist guests with transportation, activities, dining reservations, and personalized service to ensure a flawless experience.

The position requires a warm, friendly demeanor, the ability to multitask, and strong knowledge of resort facilities to enhance guest satisfaction.

Qualifications

• Must be pleasant, smiling and friendly.
• Must be able to read and write to effectively perform job functions.
• Must be able to multi-task.

Responsibilities

• Provide service or assist guests with arranging transportation, including flight reservations, booking recreational activities, dining reservations or with any other guest request.
• Post charges to guest accounts for services or activities.
• Knowledge of Big Island activities and attractions.
• Remain calm and courteous with demanding or difficult guests.
• Resolve guest concerns or problems in a courteous and timely manner.
• Must be warm and friendly at all times, greeting guest and personalizing their service using a professional manner.
• Notify supervisor of possible elevated problems with guests.
• Knowledgeable of resort facilities, restaurant, events, and property.
• Be able to receive and respond to guest by phone, e-mail, etc.
• Familiar with guest’s history to provide personalized service or attention.
• Perform other related duties as assigned or required.
• Store, package and label monthly paper work in green box.
• Organize concierge shelf to keep boxes, flyers, etc. off floor and doorway.

Skills

Customer service

Communication skills

Multitasking

Hospitality

Tools

Microsoft Word

Microsoft Excel

Office software

Job description

Division: Front Office (FRN006)

Band 1U

MKR Front Office Concierge

Primary Responsibilities:

Provide service or assist guests with arranging transportation, including flight reservations, booking recreational activities, dining reservations or with any other guest request. Charge guest accounts for services or recreational activities purchased. Providing personalized service to new & returning guests to ensure a flawless experience.

Essential Job Functions:

• Book transportation, recreational activities, restaurant reservations and other guest request.
• Post charges to guest account for services or activities.
• Knowledge of Big Island activities and attractions.
• Remain calm and courteous with demanding or difficult guests.
• Resolve guest concerns or problems in a courteous and timely manner.
• Must be warm and friendly at all times, greeting guest and personalizing their service using a professional manner (No Gum chewing, leaning, sitting and/or sluggish demeanor).
• Notify supervisor of possible elevated problems with guests.
• Knowledgeable of resort facilities, restaurant, events, and property.
• Be able to receive and respond to guest by phone, e-mail, etc.
• Familiar with guest’s history to provide personalized service or attention.
• Perform other related duties as assigned or required.
• Store, package and label monthly paper work in green box.
• Organize concierge shelf to keep boxes, flyers, etc. off floor and doorway.

Secondary Job Functions:

• May assist with tour of the resort.
• May transport guests to other areas on resort property.

Working Conditions:

• Work at the concierge desk, open air with overhead covering.
• May be hot or windy due to weather conditions and the open area.
• Air-conditioned office environment.
• Outdoors in various weather conditions.

Work Hours:

• Able to work shift and days determined by manager.
• Able to work in excess of 40 hours per week if needed.

Equipment Use:

• Proficient in the use of a computer and with the applications Word, Excel, and other required software to perform essential duties.
• Telephone.
• Various office equipment including but not limited to calculators, photocopiers, and facsimile machines.
• Electronic Data Capture.

Mental and Physical Demands:

• Sit upright posture for most of the shift.
• Must be able to deal with irate guests and remain calm and friendly.
• Able to work under pressure, manage stressful situations and multi-task.
• Able to sit at a desk to do administrative duties.

Communication Demands:

• Must have the ability to communicate verbally and in writing to employees, managers and guests/clients.
• Ability to communicate over the phone.
• Must be able to follow verbal or written instructions.

Minimum Qualification Requirements:

• Must be pleasant, smiling and friendly.
• Must be able to read and write to effectively perform job functions.
• Must be able to multi-task.