Elite Fixed Operations Director – Large Ford Service

Krause Auto Group; Alpharetta (GA); Hybrid; USD 120,000 - 180,000; Full time

Job summary

Angela Krause Ford Lincoln in Alpharetta, GA seeks a proven Fixed Operations Director to lead a high‑volume Service and Parts operation with growth potential. The role oversees Service, Parts, Mobile Service, Ford Pro Elite Commercial Service Center and Fixed Operations profitability, reporting to dealership and corporate leadership.

The candidate will coach managers, implement process improvements, and drive measurable financial and operational results while developing a culture of

Qualifications

• Previous Fixed Operations Director experience in a franchised automotive dealership environment.
• Proven success leading both Service and Parts operations.
• Experience managing large‑volume dealership operations with significant revenue and employee responsibility.
• Strong financial management skills, including budgeting, forecasting, and fixed operations statement analysis.
• Demonstrated history of improving profitability, productivity, customer retention, and operational performance.
• Proven ability to build strong management teams and develop future leaders.
• Deep understanding of dealership fixed operations processes, OEM compliance, warranty administration, and customer experience.

Responsibilities

• Provide leadership and strategic direction for all Service, Parts, Mobile Service and Commercial Service Center operations.
• Drive improvements in profitability, productivity, efficiency, and customer satisfaction.
• Build and maintain a culture focused on accountability, execution, development, and continuous improvement.
• Recruit, develop, and retain top‑performing managers, advisors, technicians, and parts personnel.
• Improve key performance metrics including ELR, HPRO, Technician Productivity, Efficiency, Customer Pay Sales, CSI, and Parts Performance.
• Lead monthly business reviews, financial statement analysis, budgeting, forecasting, and expense management.
• Ensure compliance with OEM programs, warranty requirements, and operational standards.
• Develop and execute long‑term growth strategies that increase department performance and dealership profitability.
• Partner with dealership and corporate leadership to achieve operational and financial objectives.

Job description

Angela Krause Ford Lincoln in Alpharetta, GA seeks a proven Fixed Operations Director to lead a high‑volume Service and Parts operation with growth potential. The role oversees Service, Parts, Mobile Service, Ford Pro Elite Commercial Service Center and Fixed Operations profitability, reporting to dealership and corporate leadership.

The candidate will coach managers, implement process improvements, and drive measurable financial and operational results while developing a culture of