Elite Fixed Ops Leader | High-Volume Service & Parts

Hireology; Alpharetta (GA); Hybrid; USD 120,000 - 170,000; Full time

Job summary

Angela Krause Ford Lincoln in Alpharetta, GA is seeking an accomplished Fixed Operations Director to lead a high-volume Service and Parts operation with growth potential and Ford alignment. The role requires building strong teams, driving profitability, and delivering measurable performance improvements across service, parts, mobile service, and the Ford Pro Elite Center.

The ideal candidate has a proven track record in large franchised dealerships, with deep knowledge of fixed operations

Qualifications

• Previous Fixed Operations Director experience in a franchised automotive dealership environment.
• Proven history of improving profitability, productivity, customer retention, and operational performance.
• Experience managing large-volume dealership operations with significant revenue and employee responsibility.
• Strong financial management skills, including budgeting, forecasting, and fixed operations statement analysis.
• Deep understanding of dealership fixed operations processes, OEM compliance, warranty administration, and customer experience.

Responsibilities

• Provide leadership and strategic direction for all Service, Parts, Mobile Service and Commercial Service Center operations.
• Drive improvements in profitability, productivity, efficiency, and customer satisfaction.
• Build and maintain a culture focused on accountability, execution, development, and continuous improvement.
• Recruit, develop, and retain top-performing managers, advisors, technicians, and parts personnel.
• Improve key performance metrics including ELR, HPRO, Technician Productivity, Efficiency, Customer Pay Sales, CSI, and Parts Performance.
• Lead monthly business reviews, financial statement analysis, budgeting, forecasting, and expense management.
• Ensure compliance with OEM programs, warranty requirements, and operational standards.
• Develop and execute long-term growth strategies that increase department performance and profitability.
• Partner with dealership and corporate leadership to achieve objectives.

Skills

Leadership

Financial management

Strategic planning

Team development

Operational excellence

Tools

CDK

Xtime

Job description

Angela Krause Ford Lincoln in Alpharetta, GA is seeking an accomplished Fixed Operations Director to lead a high-volume Service and Parts operation with growth potential and Ford alignment. The role requires building strong teams, driving profitability, and delivering measurable performance improvements across service, parts, mobile service, and the Ford Pro Elite Center.

The ideal candidate has a proven track record in large franchised dealerships, with deep knowledge of fixed operations