Dedicated Executive Support Specialist - Contingent with Security Clearance

Ares Enterprise; El Segundo (CA); On-site; USD 120,000 - 160,000; Full time

Job summary

Ares Enterprise seeks a Dedicated Executive Support Specialist to provide high-touch IT field support to senior leaders at the Los Angeles Air Force Base area, embedded in the executive suite. You will install, update, and troubleshoot hardware, software, and mobile devices to ensure uninterrupted operations for decision-makers.

Core responsibilities include direct executive support, end-user hardware management, software support across Microsoft 365 and collaboration tools, and proactive

Qualifications

• Active Top Secret (TS) clearance required.
• DoD 8140/DCWF requirements for Technical Support Specialist (411) – Intermediate level.
• IAT Level II certification (Security+ CE, CySA+, GSEC, CCNA Security, or equivalent) or ability to obtain within 45 business days.

Responsibilities

• Serve as embedded Tier 1/Tier 2 lead for executive leadership and staff.
• Manage and troubleshoot executive hardware, software, and mobile devices.
• Prepare devices and access before travel for senior leaders.
• Support Microsoft 365, SharePoint, Teams, Outlook, Windows 11, iOS; assist with Jira/Confluence/STASH/NOVA/APOLLO/ECLIPSE.
• Conduct one-on-one training for executives on software and devices.
• Gather feedback, analyze pain points, and propose IT improvements for efficiency.
• Log and escalate incidents in ServiceNow; maintain executive communication.
• Provide after-hours and on-call support for mission-critical outages.

Skills

Executive support

VIP support

Troubleshooting

Communication

Education

Top Secret clearance

Tools

Active Directory

MDM

ServiceNow

Jira

Job description

Dedicated Executive Support Specialist – Contingent ARES Enterprise – Los Angeles Air Force Base (LAAFB) - El Segundo, CA

Full-time

The Dedicated Executive Support Specialist provides expert, high-touch IT field support directly to Senior Leadership, General Officers, Executive Directors, and Senior Staff within the Command Section. Sitting embedded within the executive suite, this role demands technical expertise, continuous responsiveness, self-direction, and an exceptionally high level of professional demeanor and discretion. You will independently manage, install, update, and troubleshoot hardware, software, and mobile devices to ensure uninterrupted technical business operations for executive decision-makers.

Key Responsibilities

• Direct Executive Support: Serve as the embedded Tier 1/Tier 2 technical lead for executive leadership and senior staff, providing immediate hands-on troubleshooting, configuration, and IT issue resolution.
• End-User Hardware & Software Management: Proactively manage, provision, deploy, and maintain executive IT assets—including laptops, desktops, tablets, monitors, printers, projectors, and smartphones (iOS/Android)—ensuring seamless network connectivity, access to shared resources, and system security.
• Pre-Travel & Executive Readiness: Prepare and rigorously verify the proper working condition of all executive laptops, mobile devices, peripherals, and remote access systems prior to senior leadership travel.
• Software & Business Applications Support: Resolve complex user and software issues across modern productivity suites (Microsoft 365, SharePoint, Teams, Outlook, Windows 11, iOS) as well as specialty applications, database tools, and agile/web collaboration software (e.g., Jira, Confluence, STASH, NOVA, APOLLO, ECLIPSE).
• One-on-One Training & User Guidance: Conduct tailored, hands-on instructional sessions for executive leadership to optimize their use of software, hardware, wireless devices, and collaborative tools.
• Strategic Planning & Process Improvement: Engage with executive leadership to collect functional feedback, analyze hardware/software pain points, and recommend innovative IT solutions to increase operational efficiency and modernize executive workflows.
• Incident Management & Escalation: Log, update, and manage high-priority incident and service request tickets in ServiceNow. Escalate Tier 3/4 issues to specialized server, network, or OEM teams while maintaining end-to-end communication with executive leadership.
• On-Call & Emergency Responsiveness: Maintain immediate availability during normal business hours and provide rapid after-hours/weekend support for critical service outages and high-priority mission needs.

Minimum Requirements

• Security Clearance: Active Top Secret (TS) clearance.
• DoD Cyber Workforce Compliance: Must meet DoD 8140 / DCWF role requirements for Technical Support Specialist (411) – Intermediate level.
• Certifications: * Applicable baseline DoD 8140/8570 approved IAT Level II certification (e.g., Security+ CE, CySA+, GSEC, CCNA Security, or equivalent) or ability to achieve full compliance within 45 business days of hire. * Total Force Awareness Training (TFAT) and DAU Technical Support Specialist (411) Intermediate playlist completion within 45 business days. * Technical Experience: Demonstrable hands-on experience in Tier 2 desktop administration, software support, hardware troubleshooting, Active Directory management, and mobile device management (MDM).
• Professionalism: Proven track record supporting VIPs, executives, or military flag officers with high standards of customer service, verbal/written communication, and professional appearance.

Preferred Qualifications

• Prior experience supporting Department of Defense (DoD), U.S. Air Force, or U.S. Space Force executive front-office environments.
• Experience administering executive mobile frameworks (Blackberry Works, Microsoft Intune, BYOAD).
• Working knowledge of ServiceNow (EITSM), Cyberspace Infrastructure Planning System (CIPS), and Microsoft DAF365 SharePoint Online environment.
• Experience supporting VTC/AV systems (MS Teams, Cisco Codec, secure video conferencing) in executive spaces.

Work Schedule

• Core Business Hours (Monday-Friday, 0600-1800 local time; standard on-site presence 0700-1600); 24/7 on-call availability required for urgent mission/after-hours response.

About Ares Enterprise

Ares Enterprise, LLC is a Woman-Owned Small Business delivering innovative information technology solutions and professional services to Federal Government customers. Our capabilities include enterprise IT operations, cybersecurity, cloud modernization, application development, IT service management, and mission-focused technology solutions. We seek experienced professionals who combine technical expertise, leadership, accountability, and a commitment to delivering exceptional service to our government customers. Ares Enterprise is an Equal Opportunity Employer. All qualified applicants receive consideration for employment in accordance with applicable employment laws.