Elite Executive IT Support Specialist for VIP Leadership

Ares Enterprise; El Segundo (CA); On-site; USD 120,000 - 160,000; Full time

Job summary

Ares Enterprise seeks a Dedicated Executive Support Specialist to provide high-touch IT field support to senior leaders at the Los Angeles Air Force Base area, embedded in the executive suite. You will install, update, and troubleshoot hardware, software, and mobile devices to ensure uninterrupted operations for decision-makers.

Core responsibilities include direct executive support, end-user hardware management, software support across Microsoft 365 and collaboration tools, and proactive

Qualifications

• Active Top Secret (TS) clearance required.
• DoD 8140/DCWF requirements for Technical Support Specialist (411) – Intermediate level.
• IAT Level II certification (Security+ CE, CySA+, GSEC, CCNA Security, or equivalent) or ability to obtain within 45 business days.

Responsibilities

• Serve as embedded Tier 1/Tier 2 lead for executive leadership and staff.
• Manage and troubleshoot executive hardware, software, and mobile devices.
• Prepare devices and access before travel for senior leaders.
• Support Microsoft 365, SharePoint, Teams, Outlook, Windows 11, iOS; assist with Jira/Confluence/STASH/NOVA/APOLLO/ECLIPSE.
• Conduct one-on-one training for executives on software and devices.
• Gather feedback, analyze pain points, and propose IT improvements for efficiency.
• Log and escalate incidents in ServiceNow; maintain executive communication.
• Provide after-hours and on-call support for mission-critical outages.

Skills

Executive support

VIP support

Troubleshooting

Communication

Education

Top Secret clearance

Tools

Active Directory

MDM

ServiceNow

Jira

Job description

Ares Enterprise seeks a Dedicated Executive Support Specialist to provide high-touch IT field support to senior leaders at the Los Angeles Air Force Base area, embedded in the executive suite. You will install, update, and troubleshoot hardware, software, and mobile devices to ensure uninterrupted operations for decision-makers.

Core responsibilities include direct executive support, end-user hardware management, software support across Microsoft 365 and collaboration tools, and proactive