Dedicated Executive Support Specialist - Contingent

Ares Enterprise; Fairfax (VA); On-site; USD 90,000 - 120,000; Full time

Job summary

Ares Enterprise is seeking a Dedicated Executive Support Specialist to deliver expert, high-touch IT field support to senior leadership within the Command Section. You will manage, install, update, and troubleshoot hardware, software and mobile devices to ensure uninterrupted technical business operations for executive decision-makers.

Sitting embedded within the executive suite, this role requires technical expertise, discretion, and a proactive, self-directed work style to support critical

Qualifications

• Experience delivering IT support to C-suite or senior leadership.
• Proven ability to independently install, update and troubleshoot hardware, software and mobile devices.
• Strong communication and customer-service skills in high-pressure environments.
• Ability to train end-users and provide clear guidance on IT tools and workflows.

Responsibilities

• Direct Executive Support: embedded Tier 1/2 technical lead for executive leadership and senior staff, providing hands-on troubleshooting and issue resolution.
• End-User Hardware & Software Management: manage, provision, deploy, and maintain executive IT assets including laptops, desktops, tablets, monitors, printers, projectors, and smartphones, ensuring secure connectivity.
• Pre-Travel & Executive Readiness: verify proper working condition of all executive devices and remote access systems prior to leadership travel.
• Software & Business Applications Support: resolve complex user issues across Microsoft 365, SharePoint, Teams, Outlook, Windows 11, iOS, plus specialty apps and collaboration tools like Jira and Confluence.
• One-on-One Training & User Guidance: conduct tailored instructional sessions for executives to optimize use of software, hardware, and wireless devices.
• Strategic Planning & Process Improvement: collect feedback, analyze pain points, and recommend IT solutions to modernize executive workflows.
• Incident Management & Escalation: log and manage high-priority tickets in ServiceNow; escalate to Tier 3/4 as needed with end-to-end communication.

Skills

Executive IT support

End-user hardware/software management

Customer-facing communication

Training & knowledge transfer

Incident management

Tools

ServiceNow

Microsoft 365

SharePoint

Teams

Windows 11

Jira

Confluence

STASH

NOVA

APOLLO

ECLIPSE

Job description

Description

The Dedicated Executive Support Specialist provides expert, high-touch IT field support directly to Senior Leadership, General Officers, Executive Directors, and Senior Staff within the Command Section. Sitting embedded within the executive suite, this role demands technical expertise, continuous responsiveness, self-direction, and an exceptionally high level of professional demeanor and discretion. You will independently manage, install, update, and troubleshoot hardware, software, and mobile devices to ensure uninterrupted technical business operations for executive decision-makers.

Description

The Dedicated Executive Support Specialist provides expert, high-touch IT field support directly to Senior Leadership, General Officers, Executive Directors, and Senior Staff within the Command Section. Sitting embedded within the executive suite, this role demands technical expertise, continuous responsiveness, self-direction, and an exceptionally high level of professional demeanor and discretion. You will independently manage, install, update, and troubleshoot hardware, software, and mobile devices to ensure uninterrupted technical business operations for executive decision-makers.

Requirements

Key Responsibilities

• Direct Executive Support: Serve as the embedded Tier 1/Tier 2 technical lead for executive leadership and senior staff, providing immediate hands‑on troubleshooting, configuration, and IT issue resolution.
• End-User Hardware & Software Management: Proactively manage, provision, deploy, and maintain executive IT assets—including laptops, desktops, tablets, monitors, printers, projectors, and smartphones (iOS/Android)—ensuring seamless network connectivity, access to shared resources, and system security.
• Pre-Travel & Executive Readiness: Prepare and rigorously verify the proper working condition of all executive laptops, mobile devices, peripherals, and remote access systems prior to senior leadership travel.
• Software & Business Applications Support: Resolve complex user and software issues across modern productivity suites (Microsoft 365, SharePoint, Teams, Outlook, Windows 11, iOS) as well as specialty applications, database tools, and agile/web collaboration software (e.g., Jira, Confluence, STASH, NOVA, APOLLO, ECLIPSE).
• One-on-One Training & User Guidance: Conduct tailored, hands‑on instructional sessions for executive leadership to optimize their use of software, hardware, wireless devices, and collaborative tools.
• Strategic Planning & Process Improvement: Engage with executive leadership to collect functional feedback, analyze hardware/software pain points, and recommend innovative IT solutions to increase operational efficiency and modernize executive workflows.
• Incident Management & Escalation: Log, update, and manage high-priority incident and service request tickets in ServiceNow. Escalate Tier 3/4 issues to specialized server, network, or OEM teams while maintaining end‑to‑end communication with executive leadership.
• On-Call & Emergency