Elite Conference Services Manager - Luxury Events

IHG Hotels & Resorts; Washington (District of Columbia); On-site; USD 108,886,000 - 114,616,000; Full time

Benefits offered by this job

Uniform provided

Room discounts for staff and families

Training and development programs

Job summary

IHG Hotels & Resorts in Washington, D.C. is seeking a Senior Conference Services Manager to build strong client relationships and drive group and event business with exceptional service from planning through post‑event follow‑up.

You will coordinate event details, maximize revenue opportunities through upselling, and ensure seamless communication between clients and hotel departments. You will report to the Director of Catering, manage BEOs, and lead the Conference Service team to deliver

Qualifications

• Some college and 3–5 years in sales, marketing, hotel, or catering experience.
• Hotel sales and/or catering experience preferred.
• Fluent in English with strong verbal and written communication skills.
• Strong organizational, problem-solving, mathematical, and negotiation skills.
• Ability to lift up to 50 pounds and travel for workshops, tradeshows, conventions and other events.

Responsibilities

• Reports Directly to the Director of Catering (DOC).
• Manage client details, develop Banquet Event Orders (BEOs) and coordinate with hotel departments to ensure flawless execution during the clients event phase on property.
• Identify client needs, provide personalized solutions, and maximize upselling opportunities.
• Coordinate menus, food and beverage, room setups, group room blocks, VIP services, and other event details.
• Conduct hotel and event space tours for contracted events, tastings, and client entertainment as appropriate.
• Maintain accurate client records, event details, reports, billing, and post‑conference documentation.
• Partner with Operations and other hotel departments to ensure successful event execution and exceptional guest satisfaction.
• Monitor event setups and service delivery to ensure compliance with client requirements and hotel standards.
• Develop and maintain relationships with meeting planners and other business partners to generate referrals for repeat and new business.

Skills

Fluent English

Organizational skills

Problem-solving

Negotiation skills

Travel willingness

Alcohol certification

Job description

IHG Hotels & Resorts in Washington, D.C. is seeking a Senior Conference Services Manager to build strong client relationships and drive group and event business with exceptional service from planning through post‑event follow‑up.

You will coordinate event details, maximize revenue opportunities through upselling, and ensure seamless communication between clients and hotel departments. You will report to the Director of Catering, manage BEOs, and lead the Conference Service team to deliver