Client Services Specialist

Columbia Safety and Supply; Des Moines (IA); On-site; USD 40,000 - 56,000; Full time

Benefits offered by this job

Health insurance

Vision insurance

Dental insurance

HSA contributions

Add-on insurance options

EAP 24/7

Paid time off

Holidays

Volunteer PTO

401k matching

Job summary

Columbia Safety and Supply in Des Moines, IA is seeking a Client Services Specialist to be the first contact for our global clientele. This role emphasizes training and high-impact service beyond a typical call-center position.

You'll react quickly to inbound sales opportunities, manage online orders, gain Gear Expert level product knowledge, and participate in ongoing training to continuously improve the customer experience and company goals.

Qualifications

• React swiftly to inbound sales opportunities and address client needs
• Manage online orders and provide exceptional service with prompt follow-up
• Obtain Gear Expert level knowledge of product lines and internal procedures
• Participate in ongoing procedural and product training sessions to ensure effective and efficient customer service
• Provide customer feedback to internal parties, continually improving our approach to excellence

Responsibilities

• React swiftly to inbound sales opportunities and address client needs
• Manage online orders and provide exceptional service with prompt follow-up
• Obtain Gear Expert level knowledge of product lines and internal procedures
• Participate in ongoing procedural and product training sessions to ensure effective and efficient customer service
• Provide customer feedback to internal parties, continually improving our approach to excellence

Skills

Client communication

Product knowledge

Tech fluency

Problem solving

Organizational skills

Autonomy

Team player

Job description

Description

Our Client Services Specialists are

Department: Client Services

Location: Des Moines, Iowa

Description

Our Client Services Specialists are not a call center, these teammates are highly trained and are the first point of contact for our global clientele. This is not the typical Client Services role, when you join our team, you receive ongoing and in-depth training in order to be a high-impact resource for our clients.

This dedication to continued learning contributes to the client experience as well as the company's overall goals and culture.

Requirements for success as part of our elite Client Services team:

• React swiftly and competently to inbound sales opportunities and actively address client needs
• Manage online orders and provide every customer with accurate and exceptional service, closing out their experience with prompt follow-up
• Obtain Gear Expert® level knowledge of product lines and internal procedures
• Participate in ongoing procedural and product training sessions to ensure effective and efficient customer service
• Provide customer feedback to internal parties, continually improving our approach to excellence

Ideal candidate qualities include:

• The desire to work with people continuously and to be a problem solver
• Fluency with technology
• Excellent personal, as well as written and oral communication skills
• Strong organizational skills
• Autonomous decision-making and problem resolution skills
• The desire to be part of a team and to be a high performer

Why it's great to build your career with us!

We are a tight-knit group, and we understand the needs of our teammates. This personal connection allows us to strategically design competitive benefits packages that enhance the employee experience and support overall well-being. Some of our benefits:

• Health, Vision & Dental Insurance with company contributions
  • Company HSA Contributions
  • Add On Insurance Options: Accident, Short Term Disability, etc.
• Free Employee Assistance Program: 24/7 access
• Generous paid time off (PTO) that increases with tenure, plus company-paid holidays
• Volunteer Paid Time Off: Give back to our community & get paid!
• 401k Matching Options with no Vesting Requirements

The GMES family of companies provides to individuals of all races, national origin, gender, sexual orientation, marital, and veteran status, equal employment opportunities within our dynamic growth plans.