Elite Client Service Associate - Financial Planning

Edelman Financial Engines; Fairfax (VA); On-site; USD 73,000 - 102,000; Full time

Job summary

Edelman Financial Engines is seeking an Executive Client Service Associate to support an Executive Director Planner and strengthen client relationships through direct contact with clients and other professionals.

The role requires 3+ years in financial services, a Bachelor's degree, strong client service, multitasking and confidentiality, with CRPC/Series 65 recommended; base salary range is $73,000–$102,000 plus annual bonuses and performance incentives.

Qualifications

• Minimum of 3+ years of related industry experience (Registered Investment Advisor or Broker/Dealer).
• Bachelor’s degree or equivalent industry experience preferred.
• Works autonomously within established procedures and practices.
• Good understanding of finance and investment markets/securities.
• Exceptional client service skills, phone/video meeting etiquette and ability to communicate effectively.
• Critical thinking, attention to detail, and multi-tasking skills required.
• Able to adapt to changes in the work environment, manage competing demands and work with frequent change, delays, or unexpected events.
• Works well under pressure and in a fast-paced environment.
• Position requires a high level of confidentiality.
• CRPC and/or Series 65 strongly recommended.

Responsibilities

• Advanced ability to work with an Executive Director – specifically with a large practice, handling multiple priorities and a high level of expertise in service transactions.
• Experience in interacting with affluent clients and working through complex financial transactions including; including estate transfers, cost basis calculations, etc. Understanding of RMD / Tax implications and impact to client relationships.
• Ability to evaluate a client’s financial situation – review statements, research documents and identify potential gaps in a portfolio for an Executive Director.
• Work independently with other service providers (CPAs, Estate Attorneys, etc.) to resolve complex client issues.
• Responsible for cultivating deeper relationships with clients and engaging with them on both a reactive and proactive basis
• Assist prospects and clients to handle all necessary onboarding paperwork and/or ancillary forms.
• Monitor client account activity, researching and resolving issues
• Verify accounts are traded into the correct model and aid operation teams as needed; track incoming rollovers, other investment funding, and transfers to ensure that all applicable accounts moved as expected
• Maintain risk awareness and compliance; identify problems in a timely manner while complying with standard resolution policy, the established corporate process, and regulatory procedures
• Participation in projects, task forces, councils, and product rollouts to ensure CSA voice is represented, as needed
• Ability to provide mentorship and training to other CSAs
• Participation in projects, task forces, councils, and product rollouts to ensure CSA voice is represented, as needed
• Ability to provide mentorship and training to other CSAs

Skills

Client service

Financial services

Multitasking

Communication skills

Attention to detail

Confidentiality

CRPC/Series 65

Education

Bachelor’s degree

Job description

Edelman Financial Engines is seeking an Executive Client Service Associate to support an Executive Director Planner and strengthen client relationships through direct contact with clients and other professionals.

The role requires 3+ years in financial services, a Bachelor's degree, strong client service, multitasking and confidentiality, with CRPC/Series 65 recommended; base salary range is $73,000–$102,000 plus annual bonuses and performance incentives.