Elite Casino Host: Guest Experience & Rewards

Jamul Casino; Jamul (CA); On-site; USD 40,000 - 60,000; Full time

Job summary

Ultipro seeks a Guest Services Host in Jamul, CA to represent the brand with elegance and professionalism. You will build guest relationships, promote the Sweetwater Rewards program, and resolve issues on the casino floor to drive retention and revenues.

The role requires 21+ years of age, casino guest service experience, and strong MS Office skills. You will coordinate with service departments and support special events in a fast-paced environment.

Qualifications

• Must be at least 21 years of age.
• Bachelor’s degree (B.A.) from four-year college or university; or minimum of five (5) years guest service experience and/or training; or equivalent combination of education and experience.
• Must have a minimum of one (1) year Casino Guest Service experience, including but not limited to Player Development, Slots, or Table Games.
• One (1) year of hosting experience with adequate guest following preferred.
• Must have intermediate computer knowledge; MS Office (Word, Excel, and Outlook), ACSC preferred.
• Ability to add, subtract, multiply, and divide; effective presentation and written communication.

Responsibilities

• Represent the company in a highly professional manner on the casino floor.
• Develop relationships with guests to grow the target base and increase revenues.
• Resolve guest opportunities, conflicts, and complaints fairly and equitably.
• Utilize CRM tools for tracking guest contacts and metrics; review monthly goals.
• Support events and promotions and ensure guest confidentiality and privacy.

Skills

Guest service

Conflict resolution

CRM tools

MS Office

Communication skills

Problem solving

Education

Bachelor’s degree or equivalent experience

Tools

MS Office (Word, Excel, Outlook)

ACSC

CRM systems

Job description

Ultipro seeks a Guest Services Host in Jamul, CA to represent the brand with elegance and professionalism. You will build guest relationships, promote the Sweetwater Rewards program, and resolve issues on the casino floor to drive retention and revenues.

The role requires 21+ years of age, casino guest service experience, and strong MS Office skills. You will coordinate with service departments and support special events in a fast-paced environment.