Player Development Executive- Reno, NV

Caesars Entertainment; Reno (NV); On-site; USD 70,000 - 120,000; Full time

Job summary

Caesars Entertainment in Reno seeks a Player Development Executive to drive acquisition of new-to-brand VIP+ customers across its Reno properties. The role emphasizes building networks, delivering revenue growth, and managing high-value guest relationships.

The ideal candidate has 5+ years in casino hosting or player development, college degree preferred, and strong CRM and communication skills. This on-site position rewards networking and performance.

Qualifications

• Five (5) or more years’ experience as a Casino Host or Player Development Executive.
• College degree or equivalent experience preferred.
• Ability to effectively manage time and perform multiple tasks simultaneously.
• Must be proficient in using CRM platforms as well as casino management software.
• Must have excellent interpersonal and problem-solving skills.
• Must have excellent customer service skills.
• Must have a systematic and process-oriented mind-set to ensure seamless end-to-end customer experiences.
• Must have excellent networking abilities.
• Must present well-groomed professional appearance.
• Must have good oral and written communication skills.
• Ability to be self-motivated and entrepreneurial, and committed to personalizing interactions to drive performance.

Responsibilities

• Acquire new-to-brand VIP+ customers for Caesars Entertainment's Reno properties.
• Develop and leverage networks to generate qualified player development opportunities.
• Deliver measurable revenue growth through client relationships.
• Manage relationships with VIP/VVIP guests via phone and in person.
• Collaborate with internal teams to drive sales targets.

Skills

Casino Host

CRM experience

Networking

Customer service

Interpersonal skills

Time management

Self-motivation

Entrepreneurial mindset

Professional appearance

Communication skills

Education

College degree

Tools

CRM platforms

Casino management software

Job description

Job Description

The Player Development Executive's primary focus will be driving acquisition of new-to-brand and new-to-market VIP+ customers to Caesars Entertainment's three Reno properties. The ideal candidate will be highly results-driven, with a proven ability to build, cultivate, and leverage strong internal and external networks to generate qualified player development opportunities and deliver measurable revenue growth.

Responsibilities

• Five (5) or more years’ experience as a Casino Host or Player Development Executive
• College degree or equivalent experience preferred.
• Ability to effectively manage time and perform multiple tasks simultaneously.
• Must be proficient in using CRM platforms as well as casino management software.
• Must have excellent interpersonal and problem-solving skills.
• Must have excellent customer service skills.
• Must have a systematic and process-oriented mind-set to ensure seamless end-to-end customer experiences.
• Must have excellent networking abilities.
• Must present well-groomed professional appearance.
• Must have good oral and written communication skills.
• Ability to be self-motivated and entrepreneurial, and committed to personalizing interactions to drive performance.

Qualifications

• Responsible for targeting, developing, and assessing new business relationships.
• Clearly communicates programs/services to necessary people, seeks their support and keeps them informed of changes that may impact the business.
• Effectively delivers required sales targets.
• Maintains relationships with VIP/VVIP guests through personal contact by phone and in person with the ultimate goal of increasing new business.
• Creative thought in developing a wide customer base.
• Assists with special events as needed.
• Fully complies with all applicable rules, regulations, laws and policies, and conducts themselves with highest levels of integrity and honesty.
• Anticipates, responds to and consistently meets or exceeds the needs of internal clients.
• Supports and cultivates new ideas and methods to deliver business solutions.
• Identifies ways to increase efficiencies or improve product or service.
• Complies with and upholds company expectations including Code of Commitment, policies, procedures, industry regulations, department goals and business strategy.
• Responsible for managing coordinators and working effectively as a collaborative team player.

Additional Requirements

• Must be able to work long hours any day of the week and be able to stand for long periods of time (8-10 hours).
• Must be able to bend, stoop, crouch, kneel, twist, balance, and work at a desk when performing clerical functions.
• Respond to visual and aural cues.
• Must be able to respond to visual and aural cues.
• Must present a well groomed appearance.
• Must be able to maneuver in and around the entire casino and hotel area.
• Must be able to tolerate areas containing secondary smoke.
• Must be able to converse over the telephone in situations where there is loud and disruptive background noise.
• Able to handle more than one function at a time by being well organized.

GUEST SERVICE (INTERNAL/EXTERNAL) STANDARDS

Employee is required to meet and deliver our core values, service standards, and family style service.

PERFORMANCE REQUIREMENTS

Must have the ability to provide internal/ external guests with service excellence, have excellent communication skills and observation skills, and have an easygoing demeanor to ensure a fun and safe environment for our guests. Above average speech – both speaking and reading/writing English. Need excellent interpersonal skills. Work requires schedule flexibility which may include days off, nights, weekends, holidays, and overtime as needed.