Elite Banking Associate — Client Experience & Accounts

HomeTrust Bank; Raleigh (NC); On-site; USD 42,000 - 62,000; Full time

Job summary

HomeTrust Bank seeks a Universal Banking Associate to deliver elite customer service and manage customer interactions with a focus on transactional efficiency and relationship building.

You will handle deposits, withdrawals, new accounts, and maintenance while promoting bank products and services to meet customer needs. Strong attention to detail and compliance are essential for success.

Qualifications

• High school diploma or equivalent required.
• 5+ years of public contact or sales experience.
• Experience in SSA position or equivalent at another financial institution.
• Familiarity with federal and state banking regulations incl. BSA/AML/CIP.
• Thorough knowledge of teller systems, account opening and maintenance, and wire transfers.

Responsibilities

• Deliver elite customer service in person and by phone to attract and retain relationships.
• Serve as primary contact for transaction processing, new accounts, and maintenance requests.
• Conduct outbound calls to support branch development.
• Process cash deposits/withdrawals, checks, and wire transfers with accuracy and compliance.
• Explain bank products and services and set up new consumer and business accounts.

Skills

Customer service

Sales experience

Public contact

Cash handling

Banking software

Education

High school diploma or equivalent

Associate/Bachelor’s degree (preferred)

Tools

Teller system

Microsoft Office

Job description

HomeTrust Bank seeks a Universal Banking Associate to deliver elite customer service and manage customer interactions with a focus on transactional efficiency and relationship building.

You will handle deposits, withdrawals, new accounts, and maintenance while promoting bank products and services to meet customer needs. Strong attention to detail and compliance are essential for success.