Elite Auto Service Advisor | High-Impact Customer Care

SimplyEuro Automotive; Katy (TX); Hybrid; USD 42,000 - 64,000; Full time

Job summary

Alloy Automotive Partners is seeking a Service Advisor across our Texas locations, including Katy. The role connects customers with expert vehicle service and seamless administrative support to ensure exceptional service experiences.

The advisor will guide customers through repairs, manage estimates and approvals, and maintain clear communication with technicians and clients to uphold our high standards.

Qualifications

• Proven experience in automotive service or customer service roles.
• Strong communication, interpersonal, and sales skills.
• Leadership experience managing teams.
• English communication skills; valid U.S. driver’s license.

Responsibilities

• Achieve high close ratios and gross profit goals.
• Develop accurate estimates and manage payments.
• Greet customers and gather vehicle details for service.
• Explain repair results and options with customers.
• Coordinate with technicians and update customers on timelines.

Skills

Communication

Sales skills

Leadership

Customer service

Team management

Tools

TekMetric

POS systems

Financing platforms

Parts ordering websites

Job description

Alloy Automotive Partners is seeking a Service Advisor across our Texas locations, including Katy. The role connects customers with expert vehicle service and seamless administrative support to ensure exceptional service experiences.

The advisor will guide customers through repairs, manage estimates and approvals, and maintain clear communication with technicians and clients to uphold our high standards.