Elite Automotive Service Advisor

Alloy Automotive Partners; Cypress (TX); On-site; USD 40,000 - 52,000; Full time

Job summary

Alloy Automotive Partners is seeking a Service Advisor for multiple Texas locations, including Cypress. The role bridges customer needs with technical expertise to deliver outstanding service, coordinating repairs, estimates, and financing to ensure a seamless experience for clients.

You will guide customers through personalized repair orders, track KPIs, and communicate clearly with technicians and customers to maintain trust and efficiency in a fast-paced shop environment.

Qualifications

• Proven experience in automotive service or customer service roles.
• Strong communication, interpersonal and sales skills.
• Ability to thrive in a fast-paced, customer-focused environment.
• Clear English communication, both verbal and written.

Responsibilities

• Sales & Performance: meet monthly gross profit goals and KPIs.
• Repair Order Management: develop estimates and secure approvals.
• Customer Service: greet customers and gather vehicle details.
• Communication: explain results, costs and options clearly.
• Technology: use TekMetric and POS to manage check-in/out and financing.

Skills

Automotive service

Customer service

Sales

Communication

Leadership

English

Driver's license

Tools

TekMetric

Store POS

Financing platforms

Parts ordering sites

Job description

Alloy Automotive Partners is seeking a Service Advisor for multiple Texas locations, including Cypress. The role bridges customer needs with technical expertise to deliver outstanding service, coordinating repairs, estimates, and financing to ensure a seamless experience for clients.

You will guide customers through personalized repair orders, track KPIs, and communicate clearly with technicians and customers to maintain trust and efficiency in a fast-paced shop environment.