Senior Service Advisor - Auto Care & Customer Experience

Sonic Automotive, Inc.; Texas; Hybrid; USD 70,000 - 140,000; Full time

Job summary

Sonic Automotive, Inc. is seeking a Service Advisor for Mercedes-Benz of McKinney in McKinney, TX. The role focuses on scheduling service, delivering accurate estimates, and driving customer satisfaction through clear communication and proper authorization for repairs.

The ideal candidate will have a high school diploma, at least two years in a dealership setting, and strong knowledge of vehicle systems. ASE certification is a plus, and the position requires current work authorization in the USA.

Qualifications

• High school diploma or the equivalent.
• Two years of dealership experience.
• ASE certification preferred.
• Ability to read and comprehend instructions and information.
• Authorized to work in the USA.
• Must pass pre-employment testing (background checks, MVR, drug test, credit report) and have a valid driver license.

Responsibilities

• Schedules service appointments and collects customer and vehicle data.
• Greets customers in a friendly, timely manner.
• Provides written labor and parts estimates and promises time.
• Monitors repair progress and communicates changes to customers.
• Test-drives vehicle or sends to test technician as needed.
• Maintains customer satisfaction as per manufacturer/branch targets.

Skills

Communication skills

Customer service

Reading and comprehension

Basic vehicle knowledge

Education

High school diploma or equivalent

2 years dealership experience

ASE certification preferred

Job description

Service Advisor - Mercedes-Benz of McKinney in Mckinney, TX at Sonic Automotive

Location: 2080 N. US-75 Central Expy
Mckinney, TX 75070

Job Type: Other

Experience: Mid-Senior Level

About

MB of McKinneyis one of the fastest growing brands within the automotive industry. We are building a business based on doing things the right way. From the way we treat our guests, take pride in our work and share opportunities for our employees to grow as we grow. We are proud of what we're doing here and would love to tell you about our opportunities!

Annual Salary Range:

$70k-$140k based on performance

Job Description

Purpose:

The Service Advisor is responsible for scheduling service work in the service department and for selling additional needed service to customers.

Duties and Responsibilities:

• Schedules service appointments. Obtains customer and vehicle data prior to arrival when possible.
• Greets customers in a timely, friendly manner.
• Provides a complete and accurate written cost estimate for labor and parts. Establishes "promised time".
• Checks on progress of repair throughout the day. Contacts customers regarding any changes in the estimate or promise time, explains cost and time requirements in detail, and gets proper authorization before any additional repairs are performed.
• Test-drive the vehicle or refer to the test technician as necessary.
• Maintain Customer Satisfaction Index rating at least comparable to that of the manufacturer, zone or branch average.
• Advise customers on the care of their cars and the value of maintaining their vehicles in accordance with manufacturers’ specifications, using maintenance menus.
• Maintains a dealership-prescribed standard for “hours per customer repair order written."
• Understands and follows federal, state and local regulations, such as those governing the disposal of hazardous wastes, OSHA right-to-know, etc.
• Follows all company safety policies and procedures, and immediately report any and all accidents to a manager or supervisor.
• High school diploma or the equivalent.
• Ability to read and comprehend instructions and information.
• Two years of experience in a dealership position.
• General knowledge of vehicle mechanical operations.
• ASE certification preferred.
• Professional personal appearance.
• Excellent oral and written communication skills.
• All applicants must be authorized to work in the USA
• All applicants must perform duties and responsibilities in a safe manner
• All applicants must be able to demonstrate ability to pass pre-employment testing to include background checks, MVR, drug test, credit report, and valid driver license

Our associates are happy to work here because:

• We boast the lowest turnover in the industry.
• We provide award winning training (Training Magazine Top 125, and Brandon Hall Awards).
• We are committed to developing and promoting within the company.
• Our benefits are extremely competitive with Medical, Dental, Vision, HSA, 401k and PTO.
• We encourage peer to peer teamwork and recognition.
• Special benefits to purchasing and leasing a car.
• Personal Automotive Concierge Service.

If you want to find out more about the types of jobs we have here, we've highlighted a few.

We're proud of what we're doing here. Come and join us!

It's time to make the most important move of your career. From our cooperative team-based approach; to our more than 1,000 internal advancements each year, it's easy to see the difference. When you join our organization, you'll enjoy comprehensive training, competitive compensation, and unparalleled benefits. Simply put, you'll experience the best that a career in the automotive industry has to offer.

All your information will be kept confidential according to EEO guidelines.