Automotive Service Advisor — Growth, Training & Benefits

Sonic Automotive, Inc.; McKinney (TX); On-site; USD 70,000 - 140,000; Full time

Job summary

Sonic Automotive, Inc. in McKinney, TX is seeking a Service Advisor for Mercedes-Benz of McKinney. This on-site role schedules service work, greets guests, and helps customers understand maintenance needs and costs.

The successful candidate will prepare accurate labor and parts estimates, communicate progress and changes, test-drive when needed, and uphold customer satisfaction standards while adhering to dealer policies and safety rules. Benefits commensurate with industry standards.

Responsibilities

• Schedules service appointments. Obtains customer and vehicle data prior to arrival when possible.
• Greets customers in a timely, friendly manner.
• Provides a complete and accurate written cost estimate for labor and parts. Establishes "promised time".
• Checks on progress of repair throughout the day. Contacts customers regarding changes in the estimate or promise time, explains cost and time requirements, and gets proper authorization before any additional repairs are performed.

Education

High school diploma or equivalent

Job description

Sonic Automotive, Inc. in McKinney, TX is seeking a Service Advisor for Mercedes-Benz of McKinney. This on-site role schedules service work, greets guests, and helps customers understand maintenance needs and costs.

The successful candidate will prepare accurate labor and parts estimates, communicate progress and changes, test-drive when needed, and uphold customer satisfaction standards while adhering to dealer policies and safety rules. Benefits commensurate with industry standards.