Elite Auto Service Advisor

C. Harper Buick GMC; Connellsville (Fayette County); On-site; USD 42,000 - 72,000; Full time

Benefits offered by this job

Competitive pay

Health insurance

401k plan

Paid time off

Disability insurance

Life insurance

Career growth

Job summary

C. Harper Buick GMC is seeking a skilled Service Advisor to join our dealership team in Fayette County. You will be the primary contact for customers, diagnosing service needs, and ensuring high-quality repairs with exceptional service.

Role requires a valid commercial driver’s license and proven experience as an automotive service advisor, with opportunities for career growth within our 41-year family-owned business.

Qualifications

• Education: High school diploma or equivalent is required.
• Licensing: A valid driver’s license with a clean driving record is mandatory.
• Training and Experience: Accredited training in service advisor skills, customer satisfaction, and quality control, along with demonstrated experience in an automotive service advisor role. (2 years minimum in a similar Service Advisor position.)
• Communication Skills: Strong proficiency in reading, writing, and speaking English, with the ability to convey technical information clearly and effectively to customers and team members.
• Focus and Efficiency: Ability to concentrate and achieve tasks in a fast-paced environment, even when faced with frequent interruptions.
• Multitasking and Technology: Excellent multitasking abilities and proficiency in the use of computers and business machines are essential.

Responsibilities

• Customer Interaction: Engage with customers to thoroughly understand their vehicle repair and service requirements, ensuring a clear and accurate communication of needs.
• Customer Service Excellence: Enhance customer satisfaction by building strong, trust-based relationships, ensuring that every interaction reflects our commitment to excellence.
• Standards and Compliance: Uphold and promote the company’s standards for ethical business practices, maintaining a professional image, orderliness, and strong relationships with both employees and the community.
• Process Management: Monitor the progress of each vehicle under service, ensuring that customers are regularly updated on the status and any changes to the service timeline.
• Sales Optimization: Drive profitability by maximizing service and repair sales, effectively executing retail promotions, and identifying opportunities for additional services.
• Technical Oversight: Supervise the work of technicians, ensuring that they adhere to time management best practices, accurate parts ordering, and timely job completion.
• Quality Assurance: Take a hands-on approach to quality control, overseeing and participating in final inspections to guarantee that all services meet or exceed customer expectations.
• Process Improvement: Contribute to the ongoing development and refinement of standard operating procedures, ensuring that our service processes are continuously optimized for efficiency and effectiveness.

Skills

Customer service

Communication

Time management

Multitasking

English proficiency

Education

High school diploma or equivalent

Job description

C. Harper Buick GMC is seeking a skilled Service Advisor to join our dealership team in Fayette County. You will be the primary contact for customers, diagnosing service needs, and ensuring high-quality repairs with exceptional service.

Role requires a valid commercial driver’s license and proven experience as an automotive service advisor, with opportunities for career growth within our 41-year family-owned business.