Elite ATM Field Technician & Troubleshooter

NCR Atleos; United States; Remote; USD 65,000 - 95,000; Full time

Job summary

NCR Atleos is seeking a Master Field Technician to verify, troubleshoot, repair, and test chronic ATM issues. You will work with local teams to coach and mentor and ensure long-lasting repairs across designated zones.

The role emphasizes hands-on repair of at least 2 ATMs per day on average, preventative maintenance, reviewing logs, and coordinating with field leadership. Occasional overnight travel may be required.

Qualifications

• 3+ years of experience in NCR ATM repair.
• Completion of Basic and Advanced ATM training in NCRU.
• Recommendation from your Direct Manager.
• Proven performance through quality data.
• Knowledge of NCR Atleos ATM diagnostic tools, troubleshooting, and repair processes.

Responsibilities

• Repairing Chronic Units and Outliers to ensure a quality repair by working on an average of 2 ATMs each day.
• Complete full Preventative maintenance on all Modules.
• Use NCR Atleos knowledge systems, repositories and resources to ensure a quality, long lasting repair.
• PPK management to ensure correct parts on hand.
• Review device logs and decode to identify root cause.
• Travel outside your regular service area as needed (may require overnight stays).
• Provide input to the Knowledge Systems as and when required.
• Delivers quality support and enhanced results meeting established KPI and Customer SLA.
• Complies with NCR Atleos policies including safety and code of conduct.

Skills

ATM repair

Troubleshooting

Diagnostic tools

Customer service

Education

Basic and Advanced ATM training in NCRU

Tools

NCR Atleos Diagnostic tools

Job description

NCR Atleos is seeking a Master Field Technician to verify, troubleshoot, repair, and test chronic ATM issues. You will work with local teams to coach and mentor and ensure long-lasting repairs across designated zones.

The role emphasizes hands-on repair of at least 2 ATMs per day on average, preventative maintenance, reviewing logs, and coordinating with field leadership. Occasional overnight travel may be required.