Eligibility & Support Manager (HASA)

City of New York; New York (NY); On-site; USD 85,000 - 100,000; Full time

Job summary

City of New York's Department of Social Services, HASA, is seeking a Principal Administrative Associate III as Eligibility and Support Manager at the Central Office to supervise the Eligibility and Support Services units responsible for initial and continued financial assistance to HASA clients.

The role requires directing processes to deliver benefits accurately, analyzing reports, and ensuring compliance with federal, state, and city mandates.

Qualifications

• Bachelor's degree and two years of supervisory clerical/administrative experience.
• Associate degree with three years clerical/administrative experience including one year supervisory.
• High school diploma and four years of clerical/administrative experience including one year supervisory.
• Education/experience equivalent to 1–3 with one year supervisory; higher education substituted for experience at 30 credits per 6 months up to 3 years.

Responsibilities

• Oversee Eligibility and Support Services units ensuring compliance with federal, state, city, and agency mandates.
• Supervise subordinate staff and manage unit operations for timely processing.
• Interpret policies and procedures for reconciliation of petty cash and DSS 3575 disbursements to eligible HASA customers.
• Develop error-rate parameters and corrective action plans.
• Monitor workflow and deadlines to meet compliance targets.
• Coordinate with HASA staff and agency units on issues affecting eligibility and benefits.
• Prepare statistical and administrative reports from supervisory audits.
• Develop tracking mechanisms to ensure timely data entry of benefits.
• Attend staff meetings to report on units and discuss new initiatives.
• Hold periodic meetings with staff to address issues.

Skills

Administrative supervision

Education

Bachelor's degree + two years supervisory clerical/administrative experience

Associate degree or 60 semester credits + three years clerical/administrative experience including one year supervisory

Four-year high school diploma + four years clerical/administrative experience including one year supervisory

Education/experience equivalent to 1–3 with one year supervisory experience; credit for higher education as substitute

Job description

City of New York's Department of Social Services, HASA, is seeking a Principal Administrative Associate III as Eligibility and Support Manager at the Central Office to supervise the Eligibility and Support Services units responsible for initial and continued financial assistance to HASA clients.

The role requires directing processes to deliver benefits accurately, analyzing reports, and ensuring compliance with federal, state, and city mandates.