Eligibility & Support Leader for Public Benefits

NYC Department of Social Services; New York (NY); On-site; USD 75,000 - 110,000; Full time

Job summary

The NYC Department of Social Services, through HASA, is recruiting one Principal Administrative Associate III to serve as the Eligibility and Support Manager at HASA’s Central Office who will oversee Eligibility and Support Services. These units determine benefits, correct errors, and manage disbursements to ensure timely access to public benefits.

Under the Deputy Director, you will develop processes, monitor performance with reports, and supervise staff.

Qualifications

• Bachelor's degree or equivalent with supervisory experience required.
• Progressively responsible clerical/administrative experience with leadership.
• Knowledge of public benefits programs and HASA operations preferred.
• Ability to interpret federal/state/city mandates and apply policies.

Responsibilities

• Supervise staff and manage Eligibility and Support Services units.
• Interpret policies and oversee reconciliation of petty cash and disbursements.
• Develop action plans, train staff, and adjust unit structures as needed.
• Monitor workflow and ensure timely eligibility actions and reporting.
• Liaise with HASA center staff, central admin units, and agency partners.
• Prepare statistical and administrative reports from audits and data.

Skills

Analytical skills

Strong communication

Multitasking

Public benefits knowledge

Excel proficiency

Education

Bachelor's degree + 2 years supervisory clerical/administrative experience

Associate degree + 3 years clerical/administrative experience incl supervisory

High school diploma + 4 years clerical/administrative experience incl supervisory

Tools

Microsoft Excel

Microsoft PowerPoint

Microsoft Word

Job description

The NYC Department of Social Services, through HASA, is recruiting one Principal Administrative Associate III to serve as the Eligibility and Support Manager at HASA’s Central Office who will oversee Eligibility and Support Services. These units determine benefits, correct errors, and manage disbursements to ensure timely access to public benefits.

Under the Deputy Director, you will develop processes, monitor performance with reports, and supervise staff.