Senior Eligibility & Benefits Operations Manager

HRA/DEPT OF SOCIAL SERVICES; New York (NY); On-site; USD 70,000 - 100,000; Full time

Benefits offered by this job

55a Program

Public Service Loan Forgiveness

Job summary

The HIV/AIDS Services Administration (HASA) within the NYC Human Resources Administration seeks a Principal Administrative Associate III to serve as the Eligibility and Support Manager at HASA’s Central Office.

The role leads the Eligibility and Support Services units, directing processes for financial eligibility, disbursements, error correction, and reporting, while ensuring compliance with federal, state, and city mandates and delivering timely benefits to HASA clients and their families.

Qualifications

• Bachelor’s degree with two years of progressively responsible clerical/administrative experience, including supervisory role.
• Or associate degree with three years of clerical/administrative experience, including one year supervisory.
• Or high school diploma with four years of clerical/administrative experience, including one year supervisory.
• Education/experience equivalent with supervisory requirement, per policy.

Responsibilities

• Oversee Eligibility and Support Services units to ensure adherence to Federal, State, City and agency mandates.
• Develop corrective action plans, staff trainings, and unit reorganizations as needed.
• Monitor workflow, time frames and compliance with mandated timelines for eligibility actions.
• Liaise with HASA Center social staff, Central Administration Units, and Agency staff on benefits issues.
• Compose statistical and administrative reports from supervisory audits and unit outcomes.

Skills

POS/WMS/HASA Web

Communication skills

Public benefits laws

Vulnerable populations experience

Time management

Excel

PowerPoint

Word

Analytical problem solving

Education

Bachelor's degree with 2 years supervisory experience

Associate degree + 3 years experience including 1 year supervisory

High School diploma + 4 years experience including 1 year supervisory

Education/experience equivalent with supervisory requirement

Job description

The HIV/AIDS Services Administration (HASA) within the NYC Human Resources Administration seeks a Principal Administrative Associate III to serve as the Eligibility and Support Manager at HASA’s Central Office.

The role leads the Eligibility and Support Services units, directing processes for financial eligibility, disbursements, error correction, and reporting, while ensuring compliance with federal, state, and city mandates and delivering timely benefits to HASA clients and their families.