Eligibility Supervisor: Lead & Compliance Coach

COOK INLET HOUSING AUTHORITY; Anchorage (AK); On-site; USD 46,000 - 51,000; Full time

Benefits offered by this job

FEHB Medical plans

Dental and Vision coverage

Group Life Insurance, AD&D, Short-Term

Long-Term Disability

PTO Accrual & Paid Holidays

Alaska PERS/SBS Retirement

Supplemental insurance offerings

Job summary

Cook Inlet Housing Authority in Anchorage, Alaska, seeks an Eligibility Supervisor to oversee eligibility processing for multiple housing programs, coach specialists, and ensure accuracy and timeliness in a compliant, service‑oriented environment.

You will lead staff development, monitor workload, conduct performance evaluations, and collaborate with Property Management to resolve issues, improving processes and applicant experience.

Qualifications

• Bachelor's degree in business, accounting, housing, or related field OR four (4) years' experience applying HUD, LIHTC, NAHASDA, or similar housing regulations
• Minimum of one (1) year of supervisory experience required.
• Certification in two (2) or more of the following (or the ability to obtain within in the first 12 months): Certified Occupancy Specialist, Tax Credit Specialist, Housing Credit Certified Professional, Blended Occupancy Specialist, Specialist in Housing Credit Management, and/or Certified Professional of Occupancy, C3P (Certified Credit Compliance Professional, NAHASDA Certification (various training providers).
• Valid driver's license.

Responsibilities

• Supervise, coach, and mentor Eligibility Specialists
• Lead recruitment, onboarding, and training efforts
• Monitor workload, productivity, and customer service delivery
• Conduct performance evaluations and support staff development
• Oversee initial, interim, and annual certifications to ensure accuracy and timeliness
• Review and approve files to ensure compliance with LIHTC, HUD, NAHASDA, AHFC, and other requirements
• Conduct quality control audits to maintain high standards and reduce errors
• Interpret regulations and guide staff through complex eligibility scenarios
• Manage waitlists and eligibility tracking systems
• Identify workflow inefficiencies and implement improvements
• Support updates to policies, procedures, and training materials
• Collaborate with Property Management and Operations teams to resolve compliance issues
• Support staff in resolving complex or escalated applicant and resident concerns
• Use conflict resolution and de-escalation techniques to achieve positive outcomes
• Promote a professional, respectful, and customer-focused environment

Skills

Coaching

Staff development

Regulatory knowledge

Analytical thinking

Communication

Education

Bachelor's degree or 4 years HUD experience

Tools

Driver's license

Job description

Cook Inlet Housing Authority in Anchorage, Alaska, seeks an Eligibility Supervisor to oversee eligibility processing for multiple housing programs, coach specialists, and ensure accuracy and timeliness in a compliant, service‑oriented environment.

You will lead staff development, monitor workload, conduct performance evaluations, and collaborate with Property Management to resolve issues, improving processes and applicant experience.