Remote Eligibility Specialist I – Statewide Field Support

Choosecolumbusga; Georgia; Hybrid; USD 42,000 - 54,000; Full time

Benefits offered by this job

Flexible work schedule

Telework opportunities

Employee retirement plan

401(k) plan

457 plan

13 paid holidays

Vacation & sick leave

Medical, dental, vision

Life insurance

Employee discount programs

Job summary

The Georgia Department of Human Services is recruiting an Eligibility Specialist 1 for statewide field support. You will support DFCS/OFI, processing fair hearing requests and maintaining accurate data records. The role offers telework opportunities where appropriate and a comprehensive benefits package.

Ideal candidates have strong customer service skills, attention to detail, and the ability to work independently while meeting policy guidelines and timelines.

Qualifications

• High School diploma or GED AND 1 year of related customer contact experience.

Responsibilities

• Process fair hearing requests for FS, FM, TANF, and ABD programs.
• Ensure eligibility requests are completed prior to submission to the Office of State Administrative Hearings.
• Monitor dashboard and daily assignments to track SOPs.
• Maintain a daily worker log.
• Input and update a high volume of data using standard office hardware and software.
• Research hearing results and ensure compliance with Federal Regulations.
• Performs other professional responsibilities as assigned.

Skills

Customer service

Data entry

Office software

Independent work

Education

High school diploma or GED

Tools

Microsoft Office Suite

Job description

The Georgia Department of Human Services is recruiting an Eligibility Specialist 1 for statewide field support. You will support DFCS/OFI, processing fair hearing requests and maintaining accurate data records. The role offers telework opportunities where appropriate and a comprehensive benefits package.

Ideal candidates have strong customer service skills, attention to detail, and the ability to work independently while meeting policy guidelines and timelines.