Eligibility Specialist II — Training & Quality Lead

State of Florida; Gainesville (FL); On-site; USD 36,000 - 38,000; Full time

Job summary

Florida Department of Children and Families in Gainesville is seeking an Eligibility Specialist II to review and determine public assistance eligibility, focusing on mentoring staff, ensuring procedural compliance, and maintaining accuracy in case processing.

The role supports training and development, monitors performance, and participates in planning. A background in food stamps, Medicaid, or cash assistance is preferred, and strong teamwork is essential.

Qualifications

• Experience determining eligibility for food stamps, Medicaid or cash assistance is preferred.
• Knowledge of eligibility processes and applicable computer systems.
• Ability to train and mentor employees.

Responsibilities

• Monitor and review case records for quality and accuracy according to procedures.
• Resolve issues from internal and external customers and prepare reports.
• Provide training on policy, procedures, and technical assistance to staff.
• Back up lobby supervisor and assist customers with complex case problems.
• Participate in performance reviews and staff development activities.

Job description

Florida Department of Children and Families in Gainesville is seeking an Eligibility Specialist II to review and determine public assistance eligibility, focusing on mentoring staff, ensuring procedural compliance, and maintaining accuracy in case processing.

The role supports training and development, monitors performance, and participates in planning. A background in food stamps, Medicaid, or cash assistance is preferred, and strong teamwork is essential.