Eligibility Specialist II: Lead Trainer & Quality Reviewer

State of Florida; Jacksonville (FL); On-site; USD 58,000 - 72,000; Full time

Job summary

State of Florida’s Children and Families agency seeks an Eligibility Specialist II to review actions of lower-level staff, mentor team members, and ensure accurate eligibility determinations across food stamps, Medicaid and cash assistance. The role emphasizes training, quality review, and customer interactions within regional review units.

The position may be housed anywhere in the region, with responsibilities including monitoring performance, handling escalations, and participating in

Qualifications

• One or more years’ experience determining eligibility for public assistance programs is preferred.
• Experience training or mentoring staff is a plus.
• Knowledge of eligibility processes and related computer systems is required.

Responsibilities

• Monitor and review case records and ensure accuracy and timeliness.
• Perform administrative duties and ensure compliance with rules and procedures.
• Provide policy training and guidance to staff as needed.
• Back up lobby supervision and assist customers with complex issues.

Skills

Eligibility knowledge

Mentoring

Training

Communication

Job description

State of Florida’s Children and Families agency seeks an Eligibility Specialist II to review actions of lower-level staff, mentor team members, and ensure accurate eligibility determinations across food stamps, Medicaid and cash assistance. The role emphasizes training, quality review, and customer interactions within regional review units.

The position may be housed anywhere in the region, with responsibilities including monitoring performance, handling escalations, and participating in