Eligibility Specialist

Paycom - ATS; Lancaster (Lancaster County); On-site; USD 42,000 - 56,000; Full time

Job summary

ELRC seeks an Eligibility Specialist in Lancaster, PA to determine eligibility and redetermination for subsidized childcare. You will interview families, update demographic and eligibility data, and support enrollments and transfers in the DHS system.

Collaboration with other departments and providers is essential to deliver services, while maintaining clear information flow and timely processing. Strong organization and communication are required.

Qualifications

• Strong organizational abilities and the capacity to multi-task.
• Excellent verbal and written communication with diverse clients.
• Ability to prioritize and manage workload under pressure.
• Able to work independently and as part of a team.

Responsibilities

• Determine eligibility and redetermination for subsidized childcare services per DHS policies.
• Maintain alerts and records in the data systems and enroll families.
• Collaborate with internal departments and providers to support program delivery.
• Inform parents and providers about funding options and eligibility criteria.

Skills

Organizational skills

Effective communication

Prioritization

Independent work

Education

High school diploma with 2 years human services experience

Job description

Job Summary: The Eligibility Specialist is a casework position. The Eligibility Specialist position will determine eligibility and redetermination for the subsidy program and complete personal interviews with parents/caretakers. Updates family case demographic information and eligibility information as established by the Department of Human Services Duties/Responsibilities*: Case Management • Determines eligibility and redetermination for subsidized childcare services according to DHS and policies using the database. • Maintains alerts and tracking system for data in PELICAN CCW. • Conducts enrollments into the subsidized program, transfer of childcare, or as needed by the parent/caretaker. Collaboration • Collaborates with other departments within ELRC and other CAP programs. • Works with coworkers in a respectful, meaningful way to best serve the customers and to develop best practices for workflow and projects. Customer Service • Provides information to parent/caretaker and providers on the available funding for childcare services and the eligibility criteria. • Communicates closely with parent/caretaker and providers daily regarding concerns or updates. Continuous Quality & Performance Improvement • For ongoing eligibility verifies that all information either remains the same or the updates changes are aligned by OCDEL policies. • Maintains a thorough understanding and ability to interpret DHS policies and regulations. • Maintains complete and accurate files and records. Planning & Organizing • Complies with office procedures and expectations to ensure time mandated requirements on work are met. • Maintains a caseload and ensures organization of workflow to meet required deadlines. *Performs other related duties as assigned.Required Skills/Abilities: • Excellent organizational skills and the ability to multi-task and work under pressure. • Ability to communicate effectively (both verbally and in writing) and work productively with a diverse population of internal and external clients • Ability to prioritize work effectively and appropriately. • Ability to take initiative and work independently and be a positive team player. • Ability to independently plan, organize, and complete assigned work within timeframe. Education and Experience: • High school diploma with 2 years human services experience • Bilingual in Spanish preferred Work Environment and Physical Requirements: • Operate equipment such as: computer, telephone, fax, copier, and keyboard • Prolonged stationary position at desk/computer • Move up to 40 pounds occasionally • Communicate with participants and be able to exchange accurate information • Ability to work a flexible schedule, if needed including events and trainings