Eligibility Processing Specialist for Public Benefits

NYC Department of Social Services; New York (NY); On-site; USD 52,000 - 76,000; Full time

Job summary

NYC Department of Social Services seeks an Eligibility Specialist II to process and verify client information, determine eligibility for public assistance, and manage a caseload of up to 50 cases weekly. The role involves interviewing clients, reviewing documents, and ensuring proper disbursement of benefits.

Under supervision, you will collaborate with the Office of Central Processing and other agencies to provide timely assistance and accurate eligibility determinations.

Qualifications

• Completion of 30 semester credits at an accredited college or university.
• A four year high school diploma or its educational equivalent and one year of full-time satisfactory experience in eligibility determination or related fields.
• Experience interviewing, gathering information, and preparing documentation for eligibility recommendations.
• A satisfactory combination of education and/or experience equivalent to the above; college credits may substitute for experience.

Responsibilities

• Compute and determine financial assistance amounts for Public Assistance, Food Stamps, and Medicaid.
• Verify information by contacting sources and using systems to confirm accuracy.
• Authorize payments and prepare documents, checks, and authorizations for benefits.
• Prepare daily/monthly activity sheets and required reports.
• Determine initial eligibility and manage a full caseload (up to 50 cases per week).
• Prepare eligibility forms and enter data into WMS and other systems.

Skills

Interviewing

Data gathering

Verification

Customer service

Communication

Education

30 semester credits

High school diploma or equivalent

Experience in public assistance or related work

Education/experience mix accepted

Job description

NYC Department of Social Services seeks an Eligibility Specialist II to process and verify client information, determine eligibility for public assistance, and manage a caseload of up to 50 cases weekly. The role involves interviewing clients, reviewing documents, and ensuring proper disbursement of benefits.

Under supervision, you will collaborate with the Office of Central Processing and other agencies to provide timely assistance and accurate eligibility determinations.