Eligibility Operations Field Specialist

Kansas Department of Health and Environment; Kansas; On-site; USD 29,000 - 32,000; Full time

Benefits offered by this job

Medical coverage

Sick leave

Vacation leave

Parental leave

Jury leave

Paid holidays

Fitness centers

STAR program discounts

Retirement plan

Job summary

Kansas Department of Health and Environment is seeking an Eligibility Operation Field Specialist to determine Medicaid eligibility, assist applicants, and partner with community organizations in Lawrence, Kansas. The role requires travel and occasional overnight stays while delivering direct support at events and partner sites.

The position emphasizes customer service, policy interpretation, and collaboration with KDHE teams to ensure eligible individuals receive KanCare coverage.

Qualifications

• Education: High School or GED.
• Licensing: Valid Driver's License.
• Minimum Qualifications: 1 year in planning, implementing, monitoring and determining eligibility for FM/E&D or related Medicaid eligibility/customer service experience.
• Preferred Qualifications: 4 years in FM/E&D Medicaid eligibility and customer service; strong policy application, analytical skills, and proficiency with Word/Excel/PowerPoint/Access.

Responsibilities

• Assist consumers with completing applications and route documents to the Clearinghouse for timely determination of eligibility.
• Explain KanCare services and educate the public about Medicaid programs.
• Collaborate with community partners and agencies to coordinate outreach and resources.
• Interpret and apply complex policies to individual cases and document outcomes.
• Engage in customer service activities to ensure eligible individuals receive coverage.

Skills

Customer service

Analytical skills

Policy application

Proofreading

Editing

Attention to detail

Communication

Education

High School

GED

Tools

Word

Excel

PowerPoint

Access

Job description

Job Posting

Important Recruitment Information for this vacancy

August 25, 2026

Required documents uploaded by: August 25, 2026

Kansas Department of Health and Environment: Our agency is led by Secretary Janet Stanek, who was appointed by Gov. Kelly in Dec 2021. KDHE is comprised of three divisions: Public Health, Environment, and Health Care Finance (which includes the State’s Medicaid program, KanCare). We are the only agency in the nation to have these three entities under one roof which allows us to take a holistic approach to improving and protecting the health and well-being of all Kansans.

Verification of identity and employment eligibility to work in the United States is required by federal law. For a list of acceptable documents that establish these criteria, please refer to the federal Form I-9.

KDHE does not provide sponsorships for this position.

E-Verify: Kansas Department of Health and Environment (KDHE) participates in E-Verify and will provide the federal government with your I-9 information to confirm that you are authorized to work in the U.S. For additional information regarding E-Verify, please click here. For additional information regarding Immigrant and Employee Rights (IER) please click here.

http://www.kdhe.ks.gov/

About The Position

• Who can apply: Anyone (External)
• Classified/Unclassified Service: Unclassified
• Full-Time/Part-Time: Full-Time
• Regular/Temporary: Regular
• Work Schedule: Monday-Friday, 8am-5pm (Flexible schedules available)
• Eligible to Receive Benefits: Yes
• Veterans' Preference Eligible: Yes
• Sponsorship: KDHE does not provide sponsorship for this position.

Compensation

• Hourly Pay Range: $21.13 – $23.31
• Salary can vary depending upon education, experience, or qualifications.

Employment Benefits

• Comprehensive medical, mental, dental, vision, and additional coverage
• Sick & Vacation leave
• Work-Life Balance programs: parental leave, military leave, jury leave, funeral leave
• Paid State Holidays (designated by the Governor annually)
• Fitness Centers in select locations
• Employee discounts with the STAR Program
• Retirement And Deferred Compensation Programs
• Visit the Employee Benefits page for more information…

Position Summary & Responsibilities

Position: Eligibility Operation Field Specialist (K0229310)

Are you looking for a great team to work with? Are you a curious person who likes to learn? Do you want to do meaningful work? Do you have a passion for helping those in your community? We would love to meet and talk with you about our opportunity to help applicants and community partners with the KanCare process. Kansas Department of Health and Environment is seeking enthusiastic candidates to apply for the Eligibility Operation Field Specialist at the Lawrence DCF Office in Lawrence, Kansas. The successful candidate must be flexible, willing to learn and ready to provide quality customer service. This position requires frequent travel and some overnight stays. The Eligibility Operation Field Specialist is responsible for determining Medicaid eligibility for applicants, conducting outreach to communities, and providing direct assistance to community partners such as Area Agencies on Aging, county health departments, and Managed Care Organizations. This role involves processing applications, educating the public on Medicaid (KanCare) services, and assisting walk-in clients at community events and partner locations to ensure eligible individuals and families receive necessary healthcare coverage.

• Collaborates with the KanCare Clearinghouse and KDHE eligibility team by assisting consumers with completion of applications, collects information and routes applications, supporting documents to the Clearinghouse for timely determination of eligibility.
• Helps Kansas consumers embrace the online application process.
• Maintains current policy and program knowledge in order to authorize Medicaid benefits and answer inquiries from the general public and agencies.
• Analyzes, interprets and applies numerous complex policies and regulations to the consumer’s situation.
• Determination is accomplished by analyzing, interpreting and applying numerous complex policies and regulations to the customer’s situation.
• Investigation of the customer’s circumstances through the use of available computer information systems, researching records provided by customers, community sources, and other sources provide the information upon which eligibility decisions are based.
• Utilization of fundamental accounting principles and a general understanding of legal terminology and principles is necessary in analyzing, quantifying and applying policy.
• Medical Assistance Program Coordination and Outreach provide direct outreach for medical assistance programs within the assigned region through a variety of strategies.
• Identifies and engages community partners providing information and resources regarding medical programs using a variety of strategies.
• Speaks to the public to provide information, explain program and changes.
• Establish positive relationships with community partners.
• Explains and interprets program requirements and changes for consumers and community partners.
• Serve as community medical assistance expert and liaison for KDHE DHCF issues.
• Determine eligibility for all medical assistance programs (Family Medical and Elderly and Disabled).

Qualifications

• Education:
  • High School, GED
• Licensing & Certification:
  • Valid Driver's License - Incumbent is required to have and maintain a valid driver's license when operating a state vehicle, a private vehicle, or a rental vehicle for the benefit of the State.
• Minimum Qualifications:
  • One year of experience in planning, implementing, monitoring and determining eligibility in a Family Medical (FM) or Elderly and Disabled (E&D) unit or other related Medicaid eligibility/customer service experience.
• Preferred Qualifications:
  • Four years of experience in planning, implementing, monitoring and determining eligibility in a Family Medical (FM) or Elderly and Disabled (E&D) unit or other related Medicaid eligibility/customer service experience. Education may be substituted for experience as determined by agency.
  • Working knowledge of the Family Medical and the Elderly and Disabled Medical eligibility processes
  • Outcome driven and analytical skills
  • Ability to apply policy
  • Customer service
  • Proofreading, editing, attention to detail
  • Word, Excel, PowerPoint, Access
• Post-Offer, Pre-employment Requirements:
  • Kansas Tax Clearance Certificate: A valid Kansas Tax Clearance Certificate is a condition of employment for all employees of the State of Kansas. Applicants (including non-residents) who receive a formal job offer for a State job, are required to obtain a valid Tax Clearance within ten (10) days of the job offer. A Tax Clearance can be obtained through the Kansas Department of Revenue who reviews individual accounts for compliance with Kansas Tax Law. If you have a missing tax return(s) or you owe taxes to the State of Kansas, please know that the Kansas Department of Revenue will work with you. The Kansas Department of Revenue can set you up on a payment plan to receive a Tax Clearance so you can get a job working for the State of Kansas. The Kansas Department of Revenue can be contacted at 785-296-3199. Kansas Department of Revenue - Tax Clearance Frequently Asked Questions

How To Claim Veterans Preference

Veterans' Preference Eligible (VPE): Former military personnel or their spouse that have been verified as a "veteran"; under K.S.A. 73-201 will receive an interview if they meet the minimum competency factors of the position. The veterans' preference laws do not guarantee the veteran a job. Positions are filled with the best qualified candidate as determined by the hiring manager.

Learn more about claiming Veteran’s Preference

How To Claim Disability Hiring Preference

Applicants that have physical, cognitive and/or mental disabilities may claim an employment preference when applying for positions. If they are qualified to meet the performance standards of the position, with or without a reasonable accommodation, they will receive an interview for the position. The preference does not guarantee an applicant the job, as positions are filled with the best qualified candidate as determined by the hiring manager.

Learn more about claiming Disability Hiring Preference

Equal Employment Opportunity

The State of Kansas is an Equal Opportunity Employer. We value diversity, equity, and inclusion as essential elements that create and foster a welcoming workplace. All qualified persons will be considered for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, political affiliation, disability or any other factor unrelated to the essential functions of the job.

If you wish to identify yourself as a qualified person with a disability under the Americans with Disabilities Act and would like to request an accommodation, please address the request to the agency recruiter.