Eligibility Lead & Trainer: Mentoring, Travel

Dfr; Indianapolis (IN); On-site; USD 55,000 - 75,000; Full time

Job summary

Knowledge Services, located in Indianapolis, is seeking an Eligibility Specialist Working Lead for the Division of Family Resources in Indiana. The role mentors Eligibility Specialists assisting residents applying for public assistance, coordinating with DFR management, and guiding staff in policy adherence.

The candidate should be highly organized, collaborative, and possess strong written and verbal skills, with experience in Eligibility Specialist duties and proficiency in Word, Excel, and

Qualifications

• Eligibility Specialist experience is required.
• Highly organized and analytical.
• Able to provide clear and concise direction.
• Leadership skills and patience in working with others.
• Strong written and verbal skills.
• Solid computer skills: Word, Excel, Outlook.
• Prefer Bachelor or Associate degrees in Counseling or Social Services; HS Diploma or GED required.
• 2 years’ experience is desired.

Responsibilities

• Mentor Eligibility Specialists staff.
• Travel to DFR offices within the Region as scheduled/needed (daily/weekly travel).
• Support and coach ALL Eligibility Specialist staff.
• Ensure policies and procedures are followed as instructed by DFR Local Office Management.
• Instruct and implement procedural changes from management.
• Submit daily and weekly reporting of activities conducted while assisting Eligibility Specialist staff.
• Provide training support for case reviews for Eligibility Specialist staff.
• Provide coaching for QA scorecards.
• Production support provided as needed.

Skills

Mentoring

Leadership

Organization

Communication

Customer service

Self-starter

Education

Bachelor/Associate in Counseling or Social Services

High School Diploma or GED

Tools

Word

Excel

Outlook

Job description

Knowledge Services, located in Indianapolis, is seeking an Eligibility Specialist Working Lead for the Division of Family Resources in Indiana. The role mentors Eligibility Specialists assisting residents applying for public assistance, coordinating with DFR management, and guiding staff in policy adherence.

The candidate should be highly organized, collaborative, and possess strong written and verbal skills, with experience in Eligibility Specialist duties and proficiency in Word, Excel, and