Eligibility Determinations Admin Support — In-Office

State of Iowa; Waterloo, Iowa (IA, LA); On-site; USD 29,000 - 39,000; Full time

Benefits offered by this job

Health insurance

Paid time off

Retirement plans

Flexible spending accounts

Employee assistance program

Employee discount programs

Job summary

The State of Iowa's Iowa Department of Health and Human Services seeks an Eligibility Determinations Administrative Support Assistant to provide essential clerical and customer service support in our Black Hawk County office, Monday–Friday, 8 am–4:30 pm. This in-office role starts at the base salary of $16.24 hourly, $1,299.20 biweekly, $33,779.20 annually.

Responsibilities include handling documents, assisting customers and staff, and updating information across computer systems, with ongoing

Qualifications

• Strong organizational skills and attention to detail.
• Ability to prioritize tasks and meet deadlines.
• Excellent communication and customer service skills.
• Proficiency with Microsoft Word, Excel, Outlook, and Windows.

Responsibilities

• Handle documents: scanning, indexing, uploading, and distributing mail.
• Provide friendly, professional assistance to customers and staff.
• Enter and update information in computer systems.
• Stay informed on policies and procedures through training.
• Support team members as a backup when needed.

Skills

Organizational skills

Attention to detail

Time management

Communication skills

Customer service

Tools

Microsoft Word

Excel

Outlook

Windows navigation

Job description

The State of Iowa's Iowa Department of Health and Human Services seeks an Eligibility Determinations Administrative Support Assistant to provide essential clerical and customer service support in our Black Hawk County office, Monday–Friday, 8 am–4:30 pm. This in-office role starts at the base salary of $16.24 hourly, $1,299.20 biweekly, $33,779.20 annually.

Responsibilities include handling documents, assisting customers and staff, and updating information across computer systems, with ongoing